Randy Dawson
Costa Mesa,CA
Summary
Seasoned bar and restaurant manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Motivated with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Bar Manager
Saint & Second - HHG
Belmont Shore, CA
12.2018 - 10.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Determined business needs by acquiring client feedback for process improvements.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Decreased waste, following strict recipes and drink measurement protocol.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Hospitality Manager
Haven Craft Kitchen + Bar
Orange, CA
02.2017 - 11.2018
- Increased revenue by implementing new ideas that resulted in full occupancy 7 days per week.
- Motivated and rewarded employees to improve engagement.
- Hired and trained new employees, demonstrating best methods for serving guests.
- Performed daily operational duties
- Inventory management
- P & L Breakdown looking for areas of improvement
- Voted Best Gastro Pub in Orange County
- Worked alongside professional kitchen staff award winning Executive Chef Greg Daniels, Chef Landon Pulizzi and Craig Brady
- Considered by many as one of the best bar programs in Southern California
- Efficient in identifying areas for improvement and implementing strategies to increase and maintain overall production
- Award winning global wine selection (Annual Wine Spectator Award), local craft beer, seasonal crafted cocktails
Restaurant Management/ Kitchen Management
Stacked Restaurant
Huntington Beach, CA
08.2013 - 11.2016
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Set clear expectations and created positive working environment for employees.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Achieved highest employee retention rate in each location.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted business through participation in and sponsorship of community events. Weekly visits to competitors to analyze trends and promote business.
Education
No Degree - Business - Marketing
California State University - Long Beach
Long Beach, CANo Degree - General Studies
Cypress College
Cypress, CA06.2002
Skills
- Scheduling Staff
- Problem Solving
- Inventory Management
- Equipment Maintenance and Repairs
- Back of House Management
- Recruitment and Hiring
- Front of House Management
- Relationship Building
- Supply Ordering and Management
- Training and Onboarding
- Customer Retention
- Coaching and Mentoring
Timeline
Bar Manager
Saint & Second - HHG
12.2018 - 10.2021
Hospitality Manager
Haven Craft Kitchen + Bar
02.2017 - 11.2018
Restaurant Management/ Kitchen Management
Stacked Restaurant
08.2013 - 11.2016
No Degree - Business - Marketing
California State University - Long Beach
No Degree - General Studies
Cypress College
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