Sharon D. Smith
Summary
Proven Licensed Title Agent with a track record of enhancing client satisfaction and retention at Bankers Title Company through exceptional service and meticulous title processing. Skilled in deadline management and document review, I excel in streamlining closing processes and fostering long-term client relationships. Demonstrates professionalism and ethics in every transaction, significantly contributing to company growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Title Agent/Title Manager/Closer
Bankers Title Company
10.2018 - Current
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Increased customer retention by consistently meeting deadlines for delivering title reports and commitments.
- Improved communication between all parties involved in the title process by proactively addressing potential issues and concerns.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Preparation of title insurance policies and title commitments.
- Contributed significantly to company growth by identifying new business opportunities and cultivating long-term relationships with clients.
- Provided exceptional customer service to clients throughout the title process, addressing concerns promptly and professionally.
Closing Title Specialist III
RAS Title, LLC
07.2017 - 10.2018
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Contributed significantly to company growth by identifying new business opportunities and cultivating long-term relationships with clients.
- Provided exceptional customer service to clients throughout the title process, addressing concerns promptly and professionally.
Licensed Title Agent/Title Manager/Closer
Ellis, Ged & Bodden, P.A.
05.2004 - 07.2017
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Increased customer retention by consistently meeting deadlines for delivering title reports and commitments.
- Improved communication between all parties involved in the title process by proactively addressing potential issues and concerns.
- Preparation of title insurance policies and title commitments.
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Facilitated smooth transaction processes by coordinating with escrow agents, underwriters, and other stakeholders.
- Communicated with customers to resolve common title issues.
- Contributed significantly to company growth by identifying new business opportunities and cultivating long-term relationships with clients.
- Provided exceptional customer service to clients throughout the title process, addressing concerns promptly and professionally.
Title Processor/Closer
Bankers Title Company
09.1997 - 04.2004
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Enhanced client satisfaction by efficiently managing and organizing title documents for real estate transactions.
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Communicated with customers to resolve common title issues.
- Assisted in preparation of title insurance policies and title commitments.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Education
High School Diploma -
Lake Worth High School
Lake Worth, FLSkills
Multitasking efficiency
Professionalism and Ethics
Closing Document Preparation
Title Insurance Proficiency
Title processing
Deadline Management
Document Review
File Management
Closing Process Familiarity
Certification
- Licensed Title Agent
- NNA Certified Notary Public
Timeline
Licensed Title Agent/Title Manager/Closer
Bankers Title Company
10.2018 - Current
Closing Title Specialist III
RAS Title, LLC
07.2017 - 10.2018
Licensed Title Agent/Title Manager/Closer
Ellis, Ged & Bodden, P.A.
05.2004 - 07.2017
Title Processor/Closer
Bankers Title Company
09.1997 - 04.2004
High School Diploma -
Lake Worth High School
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