Joana Garcia
Fort Wayne,IN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Ashley Furniture Homestore
10.2023 - Current
- Responded to inquiries from callers seeking information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Welcomed customers with friendly greetings, answered general questions, gathered the nature of the visit, and directed them to specific offices.
- Answered phones promptly and directed incoming calls to the correct offices.
- Scheduled deliveries, double-checking that the customer's information is correct. Such as their address and phone number. As well as providing them with information they should expect leading to their delivery.
- Run finance authorizations with correct information that was provided by the customer.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Cashier
Panda Express
01.2022 - 10.2023
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Panera
09.2021 - 01.2022
- Worked with floor team and managers to meet a wide range of customer needs.
- Made change and issued receipts or tickets to customers for each transaction.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant's revenue growth.
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Education
Associate of Science - Cumputer Science
Ivy Tech Community College of Indiana
Fort Wayne, IN05.2026
High School Diploma -
Leo Junior/Senior High School
Leo, IN05.2022
Skills
- Documentation
- File Management
- Bookkeeping
- Basic Math
- Data Entry
- Spreadsheet tracking
- Bank Deposits
- Call Answering and Routing
- Multi-line telephone operation
- Appointment Scheduling
- Records Maintenance
- Visitor and Customer Relations
- Calm Under Pressure
- Translation and Interpretation Services
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Ashley Furniture Homestore
10.2023 - Current
Cashier
Panda Express
01.2022 - 10.2023
Cashier
Panera
09.2021 - 01.2022
Associate of Science - Cumputer Science
Ivy Tech Community College of Indiana
High School Diploma -
Leo Junior/Senior High School