Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jack Trost

Austin,TX

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4+ years of progressive IT experience. I've learned a lot in this time and have a strong vision for how smoothly I believe an IT infrastructure can operate.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Administrator

Scriptcare Ltd
09.2024 - Current
  • Developed powershell scripts and leveraged automation tools to improve system efficiency and user experience. (NinjaOneRMM, Salt and Group Policy)
  • Monitored networks and Cisco network devices to resolve technical problems quickly.
  • Diagnosed and resolved hardware and software issues.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Participated in architectural discussions to build confidence and promote com success when developing new and migrating existing applications, software and services on AWS platform.

Systems Administrator

Veratech
09.2023 - 09.2024
  • Managed IT services for diverse small and medium sized businesses
  • Handled VPN and Firewall operations
  • Developed Powershell scripts for task automation (Installs, Security Fixes and more)
  • Troubleshot hardware and software issues
  • Administered Enterprise VoIP systems (IVR's, Inbound routing & SMS Registration)
  • Managed MDM Microsoft Intune, IBM MaaS360, NinjaOne and Mosyle
  • Responded to support requests from end-users and patiently walked individuals through the necessary troubleshooting tasks.

IT Support Technician

ATS Engineers Inspectors & Surveyors
08.2022 - 09.2023
  • Authored comprehensive knowledge base for PTRAC Inspector App
  • Resolved end-user issues related to O365, Acrobat, AutoCAD
  • Recommended solutions both software and hardware
  • Onboarded new hires on IT hardware and software usage
  • Fully Managed Corporate Phone plan
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.

Desktop Support Technician

Frontline Managed Services
08.2021 - 08.2022
  • Delivered exceptional End User Support (EUS), resolving network and software issues
  • Mastered Active Directory and O365 for efficient user onboarding and offboarding
  • Exhibited proficiency in ServiceNow and IQTrack for ticket creation and resolution
  • Troubleshot user access issues for VMware/Citrix Desktops with minimal downtime

Forklift Driver

Fedex Hershey
09.2020 - 09.2021
  • Load/Unload Trucks using Forklift adhere to quality and weight standards
  • Trained new employees on Forklifts and how to load/unload properly

Education

Diploma -

Fort Zummwalt North High School
O'Fallon, MO
05.2018

Skills

  • Technical leadership
  • AWS
  • Windows
  • Powershell
  • Data Backup/NAS management
  • Mobile Device Management (MDM) Intune, MaaS360, NinjaOne RMM and Mosyle)
  • Linux administration (Ubuntu Sever and Debian)
  • Virtualization (VMware)
  • Cybersecurity best practices

Certification

  • CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate - Amazon Web Services, Inc.
  • Microsoft 365 Fundamentals - MS900

Interests

Some of my personal and industry related interests and studies include PC building, Virtualization, AI, Economics, American and World History, Nutrition and Exercise Science

Timeline

Systems Administrator

Scriptcare Ltd
09.2024 - Current

Systems Administrator

Veratech
09.2023 - 09.2024

IT Support Technician

ATS Engineers Inspectors & Surveyors
08.2022 - 09.2023

Desktop Support Technician

Frontline Managed Services
08.2021 - 08.2022

Forklift Driver

Fedex Hershey
09.2020 - 09.2021

Diploma -

Fort Zummwalt North High School

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Jack Trost