Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack Trost

Austin

Summary

Systems Administrator looking to join a growing company bursting on all cylinders Highly effective at problem solving and decision making. 4+ years of progressive IT experience. Strong in Systems administration and network management. Strong desire to learn and understand new technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Systems Administrator

Scriptcare Ltd
09.2024 - Current
  • Developed powershell scripts and leveraged automation tools to improve system efficiency and user experience. (NinjaOneRMM, Salt and Ansible)
  • Monitored networks and Cisco (Meraki) network devices to resolve technical problems quickly.
  • Led implementation of new PBM platform via,AWS
  • Led implementation and design of Ninja One in our environment
  • Contributed to development, administration and testing of disaster recovery plans.
  • Participated in discussions and testing of new AI tools for email security
  • Granted and documented all user permissions and access to the Network and performed IAM functions
  • Windows and Linux Server Administration

Systems Administrator

Veratech
09.2023 - 09.2024
  • Managed IT services for diverse small and medium sized businesses (Hardware Repair, Rack and Stack)
  • Handled VPN and Firewall operations
  • Developed Powershell scripts for task automation (Installs, Security Fixes and more)
  • Windows Server Administration
  • Administered Enterprise VoIP systems (IVR's, Inbound routing & SMS Registration)
  • Managed and designed MDM solutions Microsoft Intune, IBM MaaS360, NinjaOne and Mosyle
  • Responded to support requests from end-users and patiently walked individuals through the necessary troubleshooting tasks.

IT Support Technician

ATS Engineers Inspectors & Surveyors
08.2022 - 09.2023
  • Authored comprehensive knowledge base for PTRAC Inspector App
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Recommended solutions both software and hardware
  • Performed IAM
  • Fully Managed Corporate Phone plan Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.

Desktop Support Technician

Frontline Managed Services
08.2020 - 08.2022
  • Delivered exceptional End User Support (EUS), resolving network and software issues
  • Mastered Active Directory and O365 for efficient user onboarding and offboarding
  • Exhibited proficiency in ServiceNow and IQTrack for ticket creation and resolution
  • Troubleshot user access issues for VMware/Citrix Desktops with minimal downtime
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and AU policies.

Education

Diploma -

Fort Zummwalt North High School
O'Fallon, MO
05.2018

Skills

  • Technical leadership
  • AWS
  • Windows
  • Powershell
  • Data Backup/NAS management
  • Mobile Device Management (MDM)
  • NinjaOne RMM
  • Linux administration (Ubuntu Sever and Debian)
  • Virtualization (VMware)
  • Network Administration
  • Problem Solving
  • Research and AI

Certification

  • CompTIA A+ Certification - Computing Technology Industry Association (CompTIA)
  • Amazon Web Services (AWS) Certified Solutions Architect - Associate - Amazon Web Services, Inc.
  • Microsoft 365 Fundamentals - MS900
  • CCNA (Cisco Certified Network Associate)
  • AWS SAP (IN PROGRESS)

Timeline

Systems Administrator

Scriptcare Ltd
09.2024 - Current

Systems Administrator

Veratech
09.2023 - 09.2024

IT Support Technician

ATS Engineers Inspectors & Surveyors
08.2022 - 09.2023

Desktop Support Technician

Frontline Managed Services
08.2020 - 08.2022

Diploma -

Fort Zummwalt North High School

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