Scrum Master and Project Manager with a strong background in Agile, experienced in helping infrastructure and platform teams deliver on high-priority goals. I work closely with Product and Platform Owners to refine backlogs, set priorities, and drive the steady delivery of business value. Skilled in using JIRA and ServiceNow to manage workflows and track progress, I prepare and share reports such as velocity charts, burn-up/burn-down metrics, and cumulative flow diagrams to keep stakeholders informed. I’ve coached teams in Agile practices, led stand-ups, reviews, and retrospectives, and stepped in to remove blockers so work stays on track. With experience across Scrum, SAFe, Kanban, and Lean frameworks, along with expertise in project management and business analysis, I focus on continuous improvement, efficient workflows, and holding teams to clear definition-of-done standards.