Charles Larsen
Logan,UT
Summary
Dynamic Project Manager and Agile Scrum Master with a proven track record at Conservice Utility Management & Billing. Excelled in leading Scrum teams to enhance project delivery through expert application of Agile methodology and fostering stakeholder communications. Demonstrated prowess in project planning and development, alongside building strong relationships, achieving seamless collaboration and exceeding project expectations without compromising quality.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager /Agile Scrum Master
Conservice Utility Management & Billing
03.2011 - 01.2025
- Proficient and experienced with project management and collaboration tools such as Jira and Confluence.
- Led and managed multiple Scrum teams while coaching and guiding them to a higher Scrum maturity.
- Facilitated user story development and coached Product Owners on best practices.
- Conducted sprint reviews and retrospectives, fostering a collaborative environment for feedback and improvement.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Met project deadlines without sacrificing build quality.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Fostered an environment of trust among team members through regular check-ins, open communication, and honest feedback.
Small Business Co-Owner
Larsen Billing Service
08.2005 - 12.2010
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Trained and guided 20 team members to maintain high productivity and performance metrics.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
Education
Associate of Applied Science - Architectural Drafting
Utah State University
Logan, UTSkills
- Project management
- Project planning
- Project planning and development
- Team collaboration
- Relationship building
- Stakeholder communications
- Project estimation and bidding
- Cross-functional collaboration
- Coaching and mentoring
- Data analysis
- Agile methodology
Accomplishments
- Recognized twice as a Conservice Experience Owner for completion of high priority initiatives.
- Facilitated and launched the Conservice Automated Payment Streams Project, resulting in an 80% savings in workload reduction for PayOps teams.
- Simultaneously supervised and led two Scrum teams of Software Engineers.
Certification
- Certified ScrumMaster (CSM)
Timeline
Project Manager /Agile Scrum Master
Conservice Utility Management & Billing
03.2011 - 01.2025
Small Business Co-Owner
Larsen Billing Service
08.2005 - 12.2010
- Certified ScrumMaster (CSM)
Associate of Applied Science - Architectural Drafting
Utah State University
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