Dinesh Murugesan
Peoria,AZ
Summary
Results-driven Project Manager and Agile Scrum Master with over 10 years in leading enterprise-level initiatives. Skilled in stakeholder management and data analysis, successfully delivering multi-cloud observability capabilities while enhancing operational efficiencies and reducing costs.
Overview
21
21
years of professional experience
3
3
Certificates
Work History
Project Manager /Agile Scrum Master
Tata Consultancy Services (Client: Albertson)
Phoenix, AZ
03.2023 - Current
- Led the strategy, delivery, and scaling of an enterprise observability platform, enabling standardized monitoring, logging, and telemetry across the organization.
- Onboarded 400+ applications into the platform, driving adoption, operational readiness, and consistent observability practices across engineering teams.
- Co-owned the product roadmap with Product Owners and architecture leaders, defining vision, prioritizing features, and aligning releases with business strategy and stakeholder needs.
- Authored and refined technical user stories with engineering leads, ensuring clarity, feasibility, and alignment to business value; planned sprint scope at the PI level, and ensured timely closure.
- Delivered multi-cloud observability capabilities across Azure, GCP, and Oracle Cloud, including architecture decisions, capacity planning, and operational governance.
- Directed migration from legacy monitoring tools (BMC, SiteScope) to in-house solution using Enterprise Grafana, Mimir, Loki, Tempo, Pyroscope, synthetic monitoring, and custom plugins, achieving significant reduction in licensing and operational costs.
- Maintained a 90%+ say-do ratio across all Program Increments through disciplined planning, dependency management, and Agile execution.
- Facilitated PI planning, sprint planning, backlog refinement, daily standup's, and retrospectives for multiple Agile teams; established Agile operating models and delivery processes from scratch.
- Implemented release management improvements by introducing quality gates, checklists, and Jira-based workflows for change tracking and compliance.
- Managed vendor partnerships (Grafana and others), influencing product enhancements, tracking critical issues, and ensuring alignment with enterprise needs.
- Delivered enterprise AIOps capabilities using machine learning and LLM modules to enhance anomaly detection and incident intelligence, improving operational efficiency.
- Drove alignment across engineering, architecture, cloud, and business stakeholders to ensure roadmap execution, delivery predictability, and cross-team transparency.
- Led launch readiness activities across development, testing, deployment, and post-release validation, ensuring high-quality releases.
- Identified cloud cost-optimization opportunities and continuously managed infrastructure capacity based on utilization trends.
- · Tracked and reported monthly platform and cloud infrastructure costs against budget, providing insights to leadership and enhancing financial governance for observability platform.
- Ensured product quality across all releases through structured validation, testing coordination, and continuous improvement practices.
- Managed stakeholder communications, including requirements gathering, alignment sessions, executive status reporting, and show-and-tell demos for internal customers.
Project Manager /Agile Scrum Master
Atos Syntel | Client: American Express
Phoenix, AZ
03.2013 - 02.2023
- Built and led Agile teams delivering real-time personalization systems using Java, Angular, Spring Boot, Big Data, and ML algorithms.
- Improved Agile maturity to over 90% through coaching, impediment removal, and disciplined delivery practices.
- Managed digital marketing and personalization projects, including Credit Card Personalization, Merchant Offers, Smart Swipe, and Offer Management Tool, enhancing customer engagement.
- Managed the Offer Management Tool used by over 500 customer service agents, supporting more than 10,000 cardmembers daily across global markets.
- Delivered the Airline Fee Credit initiative for Amex Gold Cards, managing end-to-end budget, delivery, and backend system enhancements.
- Digitalized Merchant Card Offers Platform and integrated external merchant networks, facilitating large-scale promotional campaigns that expanded market reach.
- Integrated Adobe Analytics with ML-based recommendation engines, collaborating with data science and Adobe teams to enhance data-driven decision making.
- Led DevOps automation initiatives, reducing manual deployment/testing effort by 75% using Jenkins, JUnit/TestNG, Cucumber, BDD, Selenium, and internal tools.
Technical Lead Software Developer
Syntel Inc | Client: American Express
Fort Lauderdale, FL & Chennai, India
04.2005 - 02.2013
- Led development of Global New Accounts backend systems; delivered requirements, design, coding, and implementation for multiple releases, enhancing system functionality.
- Led the migration of legacy batch systems to real-time decisioning platforms for the Japan and Australia markets; managed a team of 10+ developers.
- Coordinated integration, testing sign-off, approvals, and implementation as Release Lead for major launches, ensuring timely delivery and quality assurance.
- Developed mainframe applications with COBOL, JCL, and DB2 Stored Procedures; managed offshore resource allocation and conducted quality reviews to maintain standards.
Education
Bachelor of Engineering - Electrical, Electronics and Communications Engineering
Bharathidasan University
Tamil Nadu, India05-2004
Skills
- Project management
- Agile methodologies
- Cloud architecture
- Data analysis
- Technical writing
- Cross-functional collaboration
- Process improvement
- Stakeholder management
- Change management
- Forecasting
- Agile methodology
- Budgeting and forecasting
- Project development and lifecycle
- Functional & business requirements
Certification
Certified SAFe Agilist
Timeline
Project Manager /Agile Scrum Master
Tata Consultancy Services (Client: Albertson)
03.2023 - Current
Project Manager /Agile Scrum Master
Atos Syntel | Client: American Express
03.2013 - 02.2023
Technical Lead Software Developer
Syntel Inc | Client: American Express
04.2005 - 02.2013
Bachelor of Engineering - Electrical, Electronics and Communications Engineering
Bharathidasan University
Accomplishments
Syntel Champion Award, 2016