Dylan Myers
Seattle,WA
Summary
I am a motivated and passionate individual with 6 years of customer service and sales experience. I spend my free time exploring and learning as much as possible with all my different interests, and am constantly looking for ways to explore them in a professional setting.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Eugene, United States
05.2021 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Constantly expanded personal knowledge of coffee styles and varieties.
Customer Service Representative
Progressive Insurance
Tampa, FL
12.2017 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Bookseller
Emerald City Comics
Tampa, FL
08.2016 - 06.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Arts - Creative Writing
Hillsborough Community College
Tampa, FLHigh School Diploma -
Seminole High School
Seminole, FL06.2015
Skills
- Hospitality and Professionalism
- Coffee Expertise
- Ability to Adapt
- Energetic and Outgoing
- Menu Memorization
Timeline
Barista
Starbucks
05.2021 - 10.2021
Customer Service Representative
Progressive Insurance
12.2017 - 10.2019
Bookseller
Emerald City Comics
08.2016 - 06.2017
Bachelor of Arts - Creative Writing
Hillsborough Community College
High School Diploma -
Seminole High School
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