Chiragkumar Patel

=Designed and implemented innovative IT solutions to improve network performance and security for Digital Healthcare solutions

• Managed and maintained virtualized environments, ensuring high availability and disaster recovery capabilities
• Led a team of IT professionals in troubleshooting complex technical issues and providing timely resolutions to minimize downtime
• Collaborated with cross-functional teams to assess technology needs and develop scalable IT infrastructure solutions to support the county
• Identified process improvement opportunities with CI/CD and automated manual tasks resulting in reduction in deployment time for developers hence saving cost
• Collaborated with cross-functional teams to streamline the CI/CD pipeline, reducing deployment failures by 25%
• Conducted regular system performance evaluations and implemented optimizations to improve overall reliability and performance of applications
• Led team with Migration of CentOS Servers to RHEL.
• Developed security architecture that ensured compliance with industry standards
• Identify and report IT risks (internal/external) and identifying mitigating activities and manage the risk profile
• Implemented a Datadog and Azure monitoring system that improved system visibility, and configured PagerDuty to enable real-time incident alerting leading to a 40% reduction in downtime.

Assisting senior IT management in creation and implementation of IT strategy

• Working Closely with the infosec team to ensure Infrastructure security, as well as install network Security components such as Firewall, SSL Inspection, MFA solutions
• Assisted in deploying and maintaining network security tool such as Alertlogic for network monitoring
• Single-handedly designed and Implemented Intune/Azure and Jamf mobile device management (MDM) and G-suite MDM for BYOD, in Hybrid Environment
• Migrated critical on-premise infrastructure to Azure cloud with performance gains of up to 80% in the software delivery
• Experience with SOC2 reporting engagements, and Security, Availability, Confidentiality, Privacy, and Processing Integrity Trust Service Principles
• Administering Windows Active Directory (AD), Azure Active Directory(AAD), Atlassian Products, Databases (SQL, Postgres ) and cloud environment
• Deployed and managed automated patching solution using Log-analytics and automation in Azure eliminating any manual intervention during the process
• Developed and IT disaster recovery environment using Azure Disaster recovery to get the environment up time to its optimum up time 99.9%
• Administered and Managed the installation, configuration, maintenance, upgrade and backups of Windows and Linux web-servers
• Planning and implementing single sign-on strategy for the company.
• Collaborated with cross-functional teams to troubleshoot and resolve complex IT issues
• Conducted regular security audits and implemented measures to protect against cyber threats
• Led IT projects, including software upgrades and server migrations, ensuring minimal downtime.

• Supported End user and Costumers with various IT Tasks, as well as managing Hybrid environment with physical servers in server room and Azure cloud
• Acting as primary contact for computer hardware and software problems, as well as network emergencies
• Develop, Deploy and manage mobile applications and mobile application management policies with Azure including MAM and MAMWE
• Infrastructure built for performance and reliability while cutting operating costs by 30% in a cloud world and making downtime caused by in-house server outages obsolete
• Developed and IT disaster recovery environment using Azure Disaster recovery to get environment up time to its optimum up time 99.9%
• Assisted on audit and evidenced the technology and infrastructure for a SOC2 compliance process
• Performed server upgradation on all the Atlassian products as well as critical in-house servers
• Deployed a Point-to-Site access solution for remote work to enable low latency employee connectivity via Tailscale, a mesh network built on Wireguard
• Maintaining licensing for software outside of what’s on the corporate image for installs
• Designed and implemented client data islands in clouds to ensure data segregation for security and compliance
• Implemented Role-based Access Control (RBAC) and monitoring with Azure Monitor
• Build a Robust MFA solution for cloud environment and executed on all the in-house application
• Trained and provided guidance to employees on IT best practices and security protocols to prevent data breaches.

• Support and configure Windows End Point Protection (Symantec) suite
• Experience in building and deploying Windows image using Microsoft Deployment Tool Kit
• Responsible for deploying application using SCCM
• Responsible for maintaining and rolling out VM’S after golden image modifications
• Experience Backing up different systems using Symantec Ghost backup tool
• Experience with booting up new images using PXE (Preboot Execution Environment)boot, and deploying windows image using network
• Experience deploying teradici zero client to end user
• Support Symantec virus scan, malware, ransomware, and intrusion detection
• Administration of Symantec End Point Protection , Active Directory, TCP/IP,Active Directory Security Designs
• Installation and maintenance of security infrastructure, including IPS, log management
• Analyze threats, risks, and vulnerabilities from emerging Security issues.

• Analyzed TR-398 Document which detailed performance testing strategies of Wi-Fi
• Designed test cases using Python and Automated the scripts using Jenkins tool
• Performed manual testing of Wi-Fi and checked for accuracy of Throughput, Range, Stability, Sensitivity
• Developed Testing Document-Test Plan,Test Scenario and used Git for source control
• Testbed includes Cisco Router, Mac OS and Ubuntu systems.