Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative

Rayane Frahi

Bayonne,New Jersey

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly. Delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Manager

Katerfy
Bayonne, New Jersey
08.2021 - 10.2021
  • Hiring Manager
  • I maintain employee records, ensure proper compensation and work safety, and manage overall employee hiring, evaluation, and labor relations.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Designed website layouts, templates and unique branded looks.
  • Applied knowledge of production to create high-quality images.

Uber Partner

Uber Eats
Bayonne, New Jersey
03.2020 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Recognized by corporate as top revenue-producer for Bayonne, New Jersey.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.

Cashier

Burger King
Bayonne, New Jersey
09.2019 - 01.2020
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked flexible schedule and extra shifts to meet business needs.

Pizza Delivery Driver

Pizza Masters
Bayonne, New Jersey
09.2020 - 05.2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Education

Bachlors in Digital Marketing - Digital Marketing/Business

Full Sail University
Winter Park, FL
09.2020 - Current

High School Diploma -

Bayonne High School
Bayonne, NJ
09.2016 - 06.2020

Skills

    Problem-Solving

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Software

Extremely fast typing

Can use all Microsoft Products such as Word

Tech-Savyy

Timeline

Manager

Katerfy
08.2021 - 10.2021

Pizza Delivery Driver

Pizza Masters
09.2020 - 05.2021

Bachlors in Digital Marketing - Digital Marketing/Business

Full Sail University
09.2020 - Current

Uber Partner

Uber Eats
03.2020 - Current

Cashier

Burger King
09.2019 - 01.2020

High School Diploma -

Bayonne High School
09.2016 - 06.2020

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Rayane Frahi