Rashána Palmer
Myrtle Beach,SC
Summary
Business Administration major with 18 years of customer service experience and expertise in National Title Processing, Consulting, and Management. Currently excelling as a Beauty Consultant at Target Corporation.
Overview
20
20
years of professional experience
Work History
Beauty Consultant/Trainer/DBO
TARGET
Myrtle Beach, USA
10.2017 - Current
- Greeted and identified customer preferences
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Provided personalized recommendations and assisted in locating merchandise to match customer preferences
- Maintained up-to-date knowledge of sales and promotions, payment and exchange policies, and security practices
- Demonstrate use or operation of merchandise.
- Utilized effective communication skills to place special orders and collaborate with other stores in sourcing desired items.
- Recognize and respond to security risks and thefts with knowledge of appropriate preventative measures.
- Maintained optimum stock levels by keeping track of inventory and requesting restocks when necessary.
- Demonstrated strategic skills in arranging and organizing merchandise for better promotion
- Aided customers in the process of trying on various items.
- Conducted comprehensive training sessions to ensure the success of new team members at Target.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Engaged with customers in a friendly manner to build strong relationships.
- Kept up-to-date with new product launches by reading industry magazines regularly.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Remote Customer Service Representative
HILTON BRANDS GROUP
Remote
05.2016 - 08.2017
- Provided excellent customer service by effectively communicating with customers through various mediums to address inquiries, place orders, resolve complaints, and cancel accounts
- Remotely recorded customer interactions or transactions, including details of inquiries, complaints, and comments as well as the steps taken to address them
- Ensured rectification of customer concerns through thorough inspection.
- Determined the costs of services requested, collected deposits or payments, and organized billing arrangements.
- Facilitated resolution of customer complaints by promptly redirecting them to appropriate departments for further inquiry.
- Proactively addressed customers' concerns regarding service or billing matters by facilitating merchandise exchanges, money refunds, and bill adjustments.
- Proposed advancements in products, packaging, shipping modalities, services provided, and billing procedures for preventive measures.
National Title Processor
Sutton Alliance Title Agency
Long Island, USA
07.2012 - 10.2013
- Thoroughly examined a range of documents (e.g. mortgages, liens, judgments, easements, plat books, maps, contracts and agreements) to verify the legal descriptions, ownership and restrictions of properties.
- Ensure comprehensive understanding of title evidence needed.
- Meticulously documented and summarized significant legal paperwork related to property titles, encompassing mortgages, trust deeds, and contracts.
- Examined individual titles and identified restrictions, such as delinquent taxes, that may impact titles and restrict property use.
- Generated reports outlining necessary actions to clear titles, based on encountered title encumbrances during searching activities.
- Verify accuracy and completeness of land-related documents accepted for registration; prepare rejection notices when documents are not acceptable.
Front Desk Supervisor
CAPTAINS QUARTERS RESORT
Myrtle Beach, USA
05.2004 - 05.2007
- Provided guest registration assistance
- Ensured occupants' satisfaction by promptly handling inquiries and resolving complaints
- Coached employees
- Observed and monitored staff performance, ensuring efficient operations and adherence to facility's policies and procedures.
- Demonstrated excellent problem-solving skills through efficient administration of front-office activities in the hospitality industry
- Effectively delegated responsibilities and coordinated work schedules
- Provided assistance to visitors in finding locations related to dining or leisure activities
- Develop and implement policies and procedures for the operation of a department or establishment
- Monitored the front desk staff to ensure proper customer service was provided.
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved customer complaints promptly and efficiently.
Education
BBA - Business
University of Phoenix
Phoenix, AZ09-2025
Associate of Science - Business
Horry-Georgetown Technical College
Conway, SCHigh school or equivalent - College Prep
Myrtle Beach High School
Myrtle Beach, SC06.2003
Skills
- Efficient Typing Speed: 60 WPM
- Remote Call Center
- Virtual Collaboration Experience
- Customer Care
- Customer Service
- Customer Support
- Title Processing
- Guest Relations Experience
- 10 Key Data Entry
- Order Entry
- Guest Services
- Accounting
- Microsoft Outlook
- Retail Sales
- Makeup Application
- Front Desk Office Management
- Supervision and leadership
- Digital Literacy
- Sales Proficiency
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Clerical experience
- Remote Access Software
- Remote Work Expertise
- Analytical and Critical Thinking
- Relationship Building
Additional Information
Expert with all windows programs, Conversant in English and understands Spanish, Types 60 WPM and excellent 10 key Stroke
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
- Boutique Owner and Fashion Connoisseur.
- Dance Enthusiast
Custom
References available upon request.
Timeline
Beauty Consultant/Trainer/DBO
TARGET
10.2017 - Current
Remote Customer Service Representative
HILTON BRANDS GROUP
05.2016 - 08.2017
National Title Processor
Sutton Alliance Title Agency
07.2012 - 10.2013
Front Desk Supervisor
CAPTAINS QUARTERS RESORT
05.2004 - 05.2007
BBA - Business
University of Phoenix
Associate of Science - Business
Horry-Georgetown Technical College
High school or equivalent - College Prep
Myrtle Beach High School
Similar Profiles
Agustin LopezAgustin Lopez
Team Member at TargetTeam Member at Target
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target
Jalen MooreJalen Moore
Remodel Team Member at TargetRemodel Team Member at Target
Jonathon ZinkowichJonathon Zinkowich
Apparel Sales Associate at TargetApparel Sales Associate at Target
Megan HigginsMegan Higgins
Clinical Placement Student Nurse Practitioner at Health and Wellness PsychiatryClinical Placement Student Nurse Practitioner at Health and Wellness Psychiatry