Manuel Torres III
Norwalk,CA
Summary
Developed strong communication and problem-solving skills within fast-paced customer service environment. Demonstrated ability to build rapport with clients, resolve conflicts, and ensure high levels of satisfaction. Looking to transition into new field where these skills can drive positive outcomes and foster strong relationships.
Overview
3
3
years of professional experience
Work History
Service Advocate/Team Trainer
Target
11.2022 - Current
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Supported team members, fostering a collaborative and productive work environment.
- Handled cash, credit, and electronic payments while ensuring security protocols.
- Maintained clean and organized checkout area to enhance customer experience.
- Delivered guest online orders to their vehicles with no to minimal wait.
- Facilitated seamless transactions by efficiently handling cash register operations, returns, and exchanges.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06-2023
No Degree - Business Administration And Management
California State University, Fullerton
Fullerton, CA05-2028
No Degree - Business Administration And Management
Rio Hondo College
Whittier, CA05-2026
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Effective team collaboration
- Processed returns and refunds
- Team leadership
- Effective multitasking
- Consistent reliability
- Bilingual English/Spanish
- Strong verbal communication
- Proficient in Microsoft Word
- Excel proficiency
- Proficient in Microsoft Outlook
- Typing speed of 60 WPM
Timeline
Service Advocate/Team Trainer
Target
11.2022 - Current
High School Diploma -
Santa Fe High School
No Degree - Business Administration And Management
California State University, Fullerton
No Degree - Business Administration And Management
Rio Hondo College
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