Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jerrell Dennis

Belleville,MI

Summary

Dynamic Guest Service Advocate Trainer at Target with a strong customer service background and proven complaint handling skills. Enhanced customer satisfaction through effective problem-solving and empathy. Skilled in training and collaboration, fostering a productive team environment while implementing best practices for service excellence.

Overview

3
3
years of professional experience

Work History

Guest Service Advocate Trainer

Target
08.2023 - Current
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.

Cashier Assistant

TJ Maxx, TJX Companies
03.2023 - 08.2023
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Helped customers complete purchases, locate items, and join reward programs.

Package Handler

Fed Ex Ground
09.2022 - 10.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

Five Guys Team Member

Five Guys Restaurant
04.2022 - 08.2022


  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked effectively in fast-paced environments.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Worked well in a team setting, providing support and guidance.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.

Education

High School Diploma -

Lincoln Consolidated High School
Ypsilanti, MI
06.2022

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Critical thinking
  • Call handling
  • Teamwork and collaboration
  • Trainer

Additional Information

I have once received front-end employee of the month.

Timeline

Guest Service Advocate Trainer

Target
08.2023 - Current

Cashier Assistant

TJ Maxx, TJX Companies
03.2023 - 08.2023

Package Handler

Fed Ex Ground
09.2022 - 10.2022

Five Guys Team Member

Five Guys Restaurant
04.2022 - 08.2022

High School Diploma -

Lincoln Consolidated High School

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