Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Hilburn

McKinney

Summary

Dynamic and results-driven professional with leadership experience at Target, excelling in complex problem-solving and relationship building. Proven track record of enhancing guest satisfaction through effective communication and personalized service. Skilled in asset protection and team collaboration, consistently achieving sales targets while fostering a positive shopping environment.

Overview

4
4
years of professional experience

Work History

Guest Service Advocate and Asset Protection

Target
06.2024 - Current
  • Improved guests satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated guests, diffusing tense situations effectively..
  • Advised guests on additional features or benefits that could enhance their experience with the company''s offerings.
  • Maintained accurate documentation of all asset protection activities, enabling prompt response to potential threats.
  • Educated staff on asset protection policies and procedures, promoting a culture of vigilance throughout the store.
  • Led a team of retail associates to achieve sales targets and deliver outstanding guest experiences.


Athlete Sales Associate

Nike Outlet
09.2023 - 06.2024
  • Maintained up-to-date knowledge of seasonal promotions and product features for effective selling.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for each guest.
  • Increased guest satisfaction by providing knowledgeable product recommendations and personalized shopping experiences.
  • Collaborated with team members to create visually appealing merchandise displays that drove sales engagement.

Service Advocate

Target
08.2021 - 06.2023
  • Assisted guest with inquiries and provided timely solutions to enhance satisfaction.
  • Learned company policies and procedures to effectively support service operations.
  • Collaborated with team members to resolve guest issues efficiently.
  • Analyzed guests issues and complaints and initiated corrective actions.
  • Advised guests on additional features or benefits that could enhance their experience with the company''s offerings.

Education

Braswell High School
Aubrey, TX
05-2021

Skills

  • Leadership skills
  • Complex Problem-solving
  • Decision-making skills
  • Computer skills
  • Relationship building

Timeline

Guest Service Advocate and Asset Protection

Target
06.2024 - Current

Athlete Sales Associate

Nike Outlet
09.2023 - 06.2024

Service Advocate

Target
08.2021 - 06.2023

Braswell High School

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