Overview
Work History
Education
Skills
Timeline
Generic

Rachel Carver

Beaverdam,VA

Overview

8
8
years of professional experience

Work History

Guest Service Advocate

Target
05.2021 - Current
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Demonstrated empathy and active listening skills when dealing with frustrated guests, diffusing tense situations effectively.
  • Enhanced Guests retention through exceptional service delivery and proactive communication.
  • Maintained detailed knowledge of company products and services to provide accurate information to guests.
  • Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.

Team Lead

Sweet Frog
06.2018 - 06.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork and open communication
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Photographer

Kaman's Art Shoppes
03.2017 - 10.2017
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Education

Some College (No Degree) - Biology

Virginia Commonwealth University
Richmond, VA

Some College (No Degree) - Biology

Brightpoint Community College
Chester, VA

High School Diploma -

Patrick Henry High School
Ashland, VA
06-2019

Cybersecurity Program
Google
02-2025

Skills

  • Customer service background
  • Mediation
  • Call handling
  • Decision making
  • Leadership skills
  • Multitasking
  • Reliability
  • Professionalism
  • Time management abilities
  • Technical skills

Timeline

Guest Service Advocate

Target
05.2021 - Current

Team Lead

Sweet Frog
06.2018 - 06.2019

Photographer

Kaman's Art Shoppes
03.2017 - 10.2017

Some College (No Degree) - Biology

Virginia Commonwealth University

Some College (No Degree) - Biology

Brightpoint Community College

High School Diploma -

Patrick Henry High School

Cybersecurity Program

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Rachel Carver