Rachel Carver
Beaverdam,VA
Overview
8
8
years of professional experience
Work History
Guest Service Advocate
Target
5401 W Broad Street Richmond VA
05.2021 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated guests, diffusing tense situations effectively.
- Enhanced Guests retention through exceptional service delivery and proactive communication.
- Maintained detailed knowledge of company products and services to provide accurate information to guests.
- Exceeded performance metrics consistently by prioritizing tasks effectively and efficiently.
Team Lead
Sweet Frog
Ashland, VA
06.2018 - 06.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork and open communication
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Photographer
Kaman's Art Shoppes
Doswell, VA
03.2017 - 10.2017
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Education
Some College (No Degree) - Biology
Virginia Commonwealth University
Richmond, VASome College (No Degree) - Biology
Brightpoint Community College
Chester, VAHigh School Diploma -
Patrick Henry High School
Ashland, VA06-2019
Cybersecurity Program
Google02-2025
Skills
- Customer service background
- Mediation
- Call handling
- Decision making
- Leadership skills
- Multitasking
- Reliability
- Professionalism
- Time management abilities
- Technical skills
Timeline
Guest Service Advocate
Target
05.2021 - Current
Team Lead
Sweet Frog
06.2018 - 06.2019
Photographer
Kaman's Art Shoppes
03.2017 - 10.2017
Some College (No Degree) - Biology
Virginia Commonwealth University
Some College (No Degree) - Biology
Brightpoint Community College
High School Diploma -
Patrick Henry High School
Cybersecurity Program