Jessica Cockrell
Gainesville
Summary
Customer service professional with extensive experience in WMS operations and customer relationship management at FedEx Supply Chain. Achieved 100% quality in product shipping and resolved complex issues efficiently. Proficient in Microsoft Excel, excelling in high-pressure environments while prioritizing and multitasking effectively. Known for managing escalated customer support issues and maintaining strong customer satisfaction through active listening and communication skills.
Overview
21
21
years of professional experience
Work History
Trainer, Operations Specialist, Customer Service Representative
FedEx Supply Chain
05.2005 - Current
- Picked / shipped product with 100% quality and productivity.
- V.I.P customer request, meeting SLA deadline
- Researching Missing Product with incredible outcome
- Proficient knowledge in WMS (Customer based inventory, pick, ship, transfer research, etc.)
- Running Exceptions Report, Production Report (Microsoft Excel)
- Ability to work on multiple tasks at one time.
- Ability to resolve and trouble shoot complex issues daily.
- Building order files for deployments in excel, loading into WMS system.
- Identifying/Fixing errors during shipments in FedEx JDA system
- Successfully ran Advanced Exchange Program with a team of 8 teammates for 4 years.
- Interact with Customer escalations/issues/shipment request via email/phone
- Experience with ATT portal
- Reports including – Inventory, Receiving, Shipping, Daily Stats, Daily Metrics
- Providing Reports to AT&T for Deployment shipments, getting Shipping information from WMS to update order files required from AT&T.
- Ability to provide feedback, troubleshoot and issues to AT&T over requested meetings via phone/email
Education
High School Diploma -
Boyd High School
Boyd, TX01.2002
Skills
- Microsoft Excel and Word
- WMS operations
- Attention to detail
- Customer relationship management
- Adaptability
- Microsoft Office Suite
- Web proficiency
- Typing speed (60 WPM)
- Access database management
- Data entry (120 KPM)
Certifications And Skills - Computer Knowledge
- Knowledge of Microsoft Excel, Word, Office, Outlook, Web
- Can type up to 60+ words per minute
- Experience with Access
- Accurate at 10 key 120 keystrokes per minute
- Quick at learning company and customer systems
Timeline
Trainer, Operations Specialist, Customer Service Representative
FedEx Supply Chain
05.2005 - Current
High School Diploma -
Boyd High School