Jamie Lee
Stanton,CA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to exceed expectations by taking on additional responsibilities to achieve team goals.
Overview
18
18
years of professional experience
Work History
General Manager
PRT TOUR INC.
11.2021 - 09.2024
- Employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager
AJU TOURS
09.2018 - 03.2020
- Created tour programs with focus on providing positive guest experience
- Responsible for hotel and airline group reservations and ticketing
Manager
SAMHO TOURS
06.2016 - 09.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Responsible for hotel and airline group reservations and ticketing
Supervisor
HANA TOUR
03.2014 - 04.2016
- Handled and manage airline group ticket for tour
- Promote and sales of Korea tour products to foreign customers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Manager
ASIANA AIRLINES
07.2006 - 02.2014
- Responsible for involuntary reschedule and ticketing
- In charge of group reservation 10 or more passengers.
- Earned reputation for good endurance and hard work
- Handled an average of 80-90 incoming calls per day with excellent customer service
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Cypress College
Cypress, CAFullerton College
Fullerton, CABuena Park High School
Buena Park, CASkills
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Relations
- Verbal and written communication
Languages
KOREAN / ENGLISH
Native or Bilingual
Timeline
General Manager
PRT TOUR INC.
11.2021 - 09.2024
Manager
AJU TOURS
09.2018 - 03.2020
Manager
SAMHO TOURS
06.2016 - 09.2018
Supervisor
HANA TOUR
03.2014 - 04.2016
Manager
ASIANA AIRLINES
07.2006 - 02.2014
Cypress College
Fullerton College
Buena Park High School
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