Kimberly Phillips
Howe,TX
Summary
Dynamic, results-driven professional with extensive experience in strategic planning, team leadership, and operational excellence. A forward-thinking approach fuels business growth while streamlining processes and enhancing productivity. Proven track record of fostering collaborative environments that achieve measurable results, alongside a strong commitment to customer satisfaction and loyalty. Adept at navigating high-pressure situations with meticulous attention to detail, ensuring optimal resource utilization and effective project execution.
Overview
17
17
years of professional experience
Work History
General Manager
Original Chop Shop
Plano, Texas
02.2023 - 02.2026
- Managed staff schedules to optimize workforce efficiency and coverage.
- Implemented training programs to enhance team performance and service quality.
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Coordinated marketing initiatives to increase brand awareness and customer engagement within local communities.
- Streamlined processes to reduce costs while maintaining high-quality service delivery across all locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Enforced health and safety standards across all restaurant areas consistently.
- Facilitated communication between departments to streamline operational processes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented quality control measures to maintain food safety standards and enhance product consistency.
- Developed training programs for staff to improve performance and operational efficiency.
- Analyzed sales data to drive strategic decisions and optimize inventory management.
Assistant Manager
Corner Bakery
Frisco, Texas
01.2021 - 01.2023
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated scheduling of staff shifts, optimizing labor resources to meet demand effectively.
- Led team meetings to foster communication, resolve issues, and promote a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Hospitality Team Member
Tupelo Honey
Frisco, Texas
01.2018 - 01.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted team members during peak service hours to ensure smooth operations.
- Maintained cleanliness and organization of dining and kitchen areas throughout shifts.
- Processed orders accurately while managing multiple tables simultaneously.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Trained new team members on service standards and restaurant policies effectively.
- Greeted guests in a friendly and professional manner.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Followed health department guidelines when handling food items.
- Restocked supplies as needed throughout shift.
- Received payment from customers and processed transactions accurately.
- Performed opening and closing duties as assigned by management.
Assistant Manager
Cheddars Stratch Kitchen
Sherman, Texas
01.2014 - 01.2018
- Supervised daily operations and ensured high-quality service standards.
- Trained and mentored new staff on customer service protocols.
- Implemented health and safety regulations to maintain a clean environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager/NSO
Cotton Patch Cafe
Denison, Texas
01.2009 - 01.2014
- Streamlined daily operations by coordinating staff schedules and managing inventory levels.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Monitored financial transactions and ensured compliance with company policies and procedures.
- Collaborated with management to create promotional campaigns that increased customer engagement.
- Developed training materials for new hires, fostering a consistent onboarding process.
- Facilitated team meetings to encourage open communication and address workflow challenges effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2025
Skills
- Staff training
- Inventory management
- Budgeting and forecasting
- Health and safety compliance
- Customer service resolution
- Restaurant operations
- Employee scheduling
- Sales analysis
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Time management
- Strategy
- Facility management
- Change implementation
- Budget coordination
- Profit and loss
- Staff motivation
- Training and development
- Branding
- Staff training and development
- Schedule management
- P&L management
- Relationship building
- Sales
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Staff management
- Goal setting
- Verbal and written communication
- Motivation
- Labor cost controls
- Customer retention
- Employee development
- Consistently meet goals
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Business development
- Troubleshooting expertise
- Purchasing and planning
Timeline
General Manager
Original Chop Shop
02.2023 - 02.2026
Assistant Manager
Corner Bakery
01.2021 - 01.2023
Hospitality Team Member
Tupelo Honey
01.2018 - 01.2019
Assistant Manager
Cheddars Stratch Kitchen
01.2014 - 01.2018
Assistant Manager/NSO
Cotton Patch Cafe
01.2009 - 01.2014
High School Diploma -
Whitesboro High School