Kimberly Phillips
Howe,TX
Summary
Dynamic, results-driven professional with extensive experience in strategic planning, team leadership, and operational excellence. A forward-thinking approach fuels business growth while streamlining processes and enhancing productivity. Proven track record of fostering collaborative environments that achieve measurable results, alongside a strong commitment to customer satisfaction and loyalty. Adept at navigating high-pressure situations with meticulous attention to detail, ensuring optimal resource utilization and effective project execution.
Overview
17
17
years of professional experience
Work History
General Manager
Original Chop Shop
02.2023 - 02.2026
- Managed staff schedules to optimize workforce efficiency and coverage.
- Implemented training programs to enhance team performance and service quality.
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Coordinated marketing initiatives to increase brand awareness and customer engagement within local communities.
- Streamlined processes to reduce costs while maintaining high-quality service delivery across all locations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Enforced health and safety standards across all restaurant areas consistently.
- Facilitated communication between departments to streamline operational processes.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented quality control measures to maintain food safety standards and enhance product consistency.
- Developed training programs for staff to improve performance and operational efficiency.
- Analyzed sales data to drive strategic decisions and optimize inventory management.
Assistant Manager
Corner Bakery
01.2021 - 01.2023
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated scheduling of staff shifts, optimizing labor resources to meet demand effectively.
- Led team meetings to foster communication, resolve issues, and promote a collaborative work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Hospitality Team Member
Tupelo Honey
01.2018 - 01.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted team members during peak service hours to ensure smooth operations.
- Maintained cleanliness and organization of dining and kitchen areas throughout shifts.
- Processed orders accurately while managing multiple tables simultaneously.
- Upsold menu items to enhance guest experience and increase sales opportunities.
- Trained new team members on service standards and restaurant policies effectively.
- Greeted guests in a friendly and professional manner.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Followed health department guidelines when handling food items.
- Restocked supplies as needed throughout shift.
- Received payment from customers and processed transactions accurately.
- Performed opening and closing duties as assigned by management.
Assistant Manager
Cheddars Stratch Kitchen
01.2014 - 01.2018
- Supervised daily operations and ensured high-quality service standards.
- Trained and mentored new staff on customer service protocols.
- Implemented health and safety regulations to maintain a clean environment.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager/NSO
Cotton Patch Cafe
01.2009 - 01.2014
- Streamlined daily operations by coordinating staff schedules and managing inventory levels.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Monitored financial transactions and ensured compliance with company policies and procedures.
- Collaborated with management to create promotional campaigns that increased customer engagement.
- Developed training materials for new hires, fostering a consistent onboarding process.
- Facilitated team meetings to encourage open communication and address workflow challenges effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2025
Skills
- Staff training
- Inventory management
- Budgeting and forecasting
- Health and safety compliance
- Customer service resolution
- Restaurant operations
- Employee scheduling
- Sales analysis
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Time management
- Strategy
- Facility management
- Change implementation
- Budget coordination
- Profit and loss
- Staff motivation
- Training and development
- Branding
- Staff training and development
- Schedule management
- P&L management
- Relationship building
- Sales
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Staff management
- Goal setting
- Verbal and written communication
- Motivation
- Labor cost controls
- Customer retention
- Employee development
- Consistently meet goals
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Business development
- Troubleshooting expertise
- Purchasing and planning
Timeline
General Manager
Original Chop Shop
02.2023 - 02.2026
Assistant Manager
Corner Bakery
01.2021 - 01.2023
Hospitality Team Member
Tupelo Honey
01.2018 - 01.2019
Assistant Manager
Cheddars Stratch Kitchen
01.2014 - 01.2018
Assistant Manager/NSO
Cotton Patch Cafe
01.2009 - 01.2014
High School Diploma -
Whitesboro High School