Taylor Davis
Seminole,Fl
Summary
Experienced professional versed in department management with fifteen plus years customer service experience. Excellent communicator with vast experience in working with teams to meet set goals. Continuously seeks opportunities to improve self and others.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Insurance Professional Sales and Service I
USAA
Tampa, Florida
08.2021 - Current
- Facilitate members need with complex accounts.
- Assist other Insurance Professionals when they have questions about member accounts.
- Help members with individualized support and broad knowledge of company product to bring targeted services to individuals with varying needs.
- Skilled at understanding contracts in personal lines insurance in all states to be able to answer member questions about policy coverages.
- Regularly maintain accurate records of member interactions and insurance transactions to ensure compliance with regulatory standards.
- Conduct thorough assessments of member accounts to identify potential coverage gaps or emerging risks in personal lines insurance.
- Guide members through the process of reviewing existing policies, ensuring they understand their coverages and options for adjustments.
Insurance Professional Sales and Service II
USAA
Tampa, Florida
10.2019 - 08.2021
- Assists member with personal lines insurance including quotes, binding new business, billing, and questions about coverages and contracts for homeowners, Renters, Valuable Person Property, Auto and Umbrella
- Introduces new product features to members based on their needs.
- Identifies and manages existing and emerging risk on new and existing Insurance policies.
- Upholds compliance and technical standards for insurance sales and servicing.
- Educate members on insurance product benefits, ensuring clarity in coverage options available.
- Resolve member inquiries regarding policy adjustments and claims processes to enhance satisfaction.
- Collaborate with underwriting teams to expedite approval processes for complex insurance applications.
Insurance Professional Sales and Service III
USAA
Tampa, Florida
01.2019 - 10.2019
- Effectively navigates multiple systems while engaging with the member.
- Follows policy and procedures while utilizing resources to make sure to stay compliant.
- Provide tailored recommendations based on member assessments, ensuring optimal insurance solutions for individual needs.
Department Manager- Operations
Barnes & Noble College
Tampa, Florida
05.2017 - 06.2018
- Responsible for the development, maintenance, and operations of the cashiers. Manage daily operations.
- Responsible for onboarding 150+ temporary employees including recruiting, hiring, training, evaluating, counseling, coaching, and scheduling.
- Billing and financial aid liaison between store and university controllers’ office.
- Facilitates liaison between store and university to place needed service calls for upkeep and repairs.
- Represent the bookstore to charge accounts utilizing PeopleSoft and follow up on billing for student athletes and university departments.
Regional Cafe Field Trainer
Barnes & Noble College
Tampa, Florida
03.2016 - 06.2018
- Works with Café Home Office team to train, guide and mentor café store teams on specified standards, food safety and quality control.
- Assists café locations in delivering consistently balanced financial results.
- Train new café managers and teams.
- Visit assigned cafe locations to perform quality assurance checklist.
- Attend monthly conference calls with home office team.
Department Manager-Cafe, Convenience
University of South Florida Bookstore; Barns & Noble College
Tampa, Florida
05.2011 - 05.2017
- Responsible for the oversight of café and convenience and the employees working in it making sure the department is operationally sound.
- Lead the café in staffing, customer satisfaction, product quality, product ordering, financial performance with monthly gross margin review, and team development.
- Provide training, direction and coaching to staff to make sure café is performing to Barns & Noble standard.
- Assist with daily store operations.
Assistant Department Manager- Cafe
University of South Florida Bookstore; Barns & Noble College
Tampa, Florida
11.2007 - 05.2011
- Assisted department manager with daily operations of the café, including training, ordering, financial, and customer satisfaction.
Education
Bachelor of Arts - Communications
The Ohio State University
Columbus, Ohio01-2007
Skills
- Exceptional communication skills
- Quick learner
- Training development aptitude
- Excellent time management skills
- Strong problem-solving skills
- Ability to work independently and in a team environment
- Organization and time management
- Problem resolution
Timeline
Insurance Professional Sales and Service I
USAA
08.2021 - Current
Insurance Professional Sales and Service II
USAA
10.2019 - 08.2021
Insurance Professional Sales and Service III
USAA
01.2019 - 10.2019
Department Manager- Operations
Barnes & Noble College
05.2017 - 06.2018
Regional Cafe Field Trainer
Barnes & Noble College
03.2016 - 06.2018
Department Manager-Cafe, Convenience
University of South Florida Bookstore; Barns & Noble College
05.2011 - 05.2017
Assistant Department Manager- Cafe
University of South Florida Bookstore; Barns & Noble College
11.2007 - 05.2011
Bachelor of Arts - Communications
The Ohio State University