Nicole Alaine Brewer
Alexandria,VA
Summary
Passionate Airport Operations Crew member with over five years of experience with JetBlue, seeking the Inflight Crew Trainee position. Excellent reputation for resolving customer issues and assisting fellow peers in regards to maintaining consistency with current regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Airport Operations Crew Member
JetBlue
Arlington, VA
06.2016 - Current
- Operated PA System to make announcements regarding flight status and Covid-19 regulations.
- Provided high level of customer service to each customer using JetBlue Promises.
- Board outbound flights while surveying customer baggage compliance, as well as properly following airport safety procedures.
- Carry out day -to-day duties accurately and efficiently.
- Work flexible hours; night, weekend, and holiday shifts.
Receptionist / Skin Therapist
Ulta Salon
Woodbridge, VA
09.2014 - 06.2016
- Welcomed customers, answered general questions, directed customers to their respective seats.
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Met sales goals by building customer relationships to increase future repeat business.
- Resolved customer complaints and facilitated conflict resolutions.
- Handled busy schedules and met key deadlines.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VA06.2010
Skills
- Self-Motivated
- Easily Adaptable
- Multitasking Capabilities
- Customer Behavior Monitoring
- Speech Clarity
- Problem Solving
Certification
- Certificate of Completion, Interline IATA Sabre Training, Boston Airport, December 2021
- Certification of Completion, Ground Security Coordinator Training, Jetblue Orlando Support Center - November 2021
- Certification of Completion, Airport Operations Liaison Training Course - October 2021
- Certification of Completion, Jetblue Promises Hospitality Training, Jetblue Orlando Support Center - September 2016
Timeline
Airport Operations Crew Member
JetBlue
06.2016 - Current
Receptionist / Skin Therapist
Ulta Salon
09.2014 - 06.2016
High School Diploma -
Potomac Senior High School
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