Christine Freeman
Oakland,TN
Summary
CUSTOMER SERVICE AGENT Providing Exceptional Service...Building Loyal Relationships with Passengers...Solving Problems at Ticket Counter as well as the Gate.
Overview
24
24
years of professional experience
Work History
Airport Operations Crew Member
JetBlue
Boston, MA
01.2022 - 07.2023
- Greeted arriving passengers and provided them with necessary information regarding their flight schedule.
- Verified tickets, passports and other travel documents for passengers travelling abroad.
- Collected fees for excess baggage at check-in counters.
- Assisted passengers with check-in, boarding and luggage handling procedures.
- Provided efficient customer service by resolving passenger queries related to airline services.
Housekeeping/Turndown Agent
Wentworth By The Sea, A Marriott Hotel & Spa
New Castle
05.2019 - 09.2019
- Housekeeping duties include the gathering of linens and towels
- Cleaning and restocking of guest rooms, white glove clean
- Turndown duties include turning down the bed leaving chocolate, refreshen the linens, closing the blinds and basically refreshing the room.
Airport Customer Service Agent
US Airways/American Airlines
E. Boston
11.2004 - 01.2015
- Made reservations and helped passengers at Ticket Counter
- Coordinated flight schedules with passenger's request
- Dealt with any customer service issues as necessary
- Printed out flight releases, final releases, Flight Attendants paper work
- Boarded Aircraft passengers
- Experienced with all airport duties.
Airport Customer Service Agent
American Airlines
E. Boston
01.2000 - 04.2003
- Responsibilities included greeting passengers in Lobby
- Making sure all passengers were in correct check-in area
- Making wheelchair request for disabled passengers
- Making sure passengers were getting checked in on time for their flight, having to pull customers out of line to be checked in
- Experienced with all airport duties.
Education
Certified Business Information Processing Systems - Business
Region 18 Vocational School
Exeter, NH06-1988
Associates Degree Travel and Tourism -
Southeastern Academy
05.1988
Skills
- Multitasking and Prioritization
- Communication and Interpersonal Skills
- Reliability
- Teamwork and Collaboration
- Organizational Skills
References
Available upon request
Timeline
Airport Operations Crew Member
JetBlue
01.2022 - 07.2023
Housekeeping/Turndown Agent
Wentworth By The Sea, A Marriott Hotel & Spa
05.2019 - 09.2019
Airport Customer Service Agent
US Airways/American Airlines
11.2004 - 01.2015
Airport Customer Service Agent
American Airlines
01.2000 - 04.2003
Certified Business Information Processing Systems - Business
Region 18 Vocational School
Associates Degree Travel and Tourism -
Southeastern Academy