Kevin Bowen
Daytona Beach,FL
Summary
With four years of Army experience, I developed strong leadership and problem solving skills in high-pressure environments. over the past three years i specialized in new construction plumbing and using my skills learned from serving i was able to advance my skills, honing my technical expertise and attention to detail. Through service and sales i have been able to expand and enhance my customer service skills to more understand customer needs and effectively communicate solutions.I am Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Automotive Sales Consultant
Daytona Infiniti
Daytona Beach, FL
04.2024 - 07.2024
- Maintained up-to-date knowledge of new products and services offered by the dealership.
- Attended regular training sessions to stay abreast of changes in industry trends and regulations.
- Greeted customers and identified their automotive needs.
- Developed relationships with customers by providing excellent customer service.
- Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
Service Technician
ridgeway plumbing
Boynton Beach, FL
01.2021 - 04.2024
- Diagnosed problems and determined solutions for various customer issues
- Performed onsite repair of equipment at customer locations
- Installed new systems according to manufacturer specifications
- Conducted preventive maintenance on a variety of machines and systems
- Repaired faulty components such as motors, pumps, valves, switches
- Replaced worn or damaged parts with OEM replacements as necessary
- Inspected equipment for proper operation and safety hazards prior to use
- Communicated with vendors regarding supply orders and delivery timelines.
88M Motor Transport Operator
US Army Reserve
Jacksonville, FL
03.2018 - 04.2022
- Maintained up-to-date records of vehicle maintenance and repair logs
- Conducted pre-trip inspections to ensure vehicles were safe for operation
- Loaded and unloaded cargo in accordance with safety regulations
- Operated heavy and light wheeled vehicles in a variety of terrains
- Transported personnel, supplies, and equipment within designated areas
- Provided support to convoy operations by driving trucks loaded with ammunition, fuel, water, and other necessary items
- Maintained safe driving habits to protect property and general public on roadways
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations.
Delivery Driver
amazon
Daytona Beach, FL
07.2020 - 01.2021
- Received daily delivery instructions and route assignments from dispatch
- Ensured accurate completion of all paperwork associated with deliveries
- Loaded, secured, and unloaded cargo in a safe and timely manner
- Adhered to all applicable traffic laws while driving delivery vehicle
- Conducted emergency vehicle repairs to restore safety and dependability
- Operated manual and mechanical equipment safely to minimize injury and accident risks
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs
- Reported delays and accidents to stations using telephones or two-way radios.
Sales Associate
Academy Sports Outdoors
Daytona Beach, FL
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
Sales Associate
Sears
Daytona Beach, FL
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Marine Sales Associate
Bass Pro Shops
Daytona Beach, FL
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked and reported on sales regularly and used information to better target approaches and devise strategies to effectively fill gaps in customer base.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Greeted customers and answered inquiries about products, prices, and services.
- Assisted in maintaining accurate inventory records of all merchandise stocked in the store.
Education
High School Diploma -
Daytona State College
01.2017
Skills
- Quality Assurance
- Diagnostics Expertise
- Customer Relationship Management
- Analytical Thinking
- Technical Support
- Document Management
- Product Knowledge
- Data Collection
- Data Entry
- Administrative Support
- Work Documentation
- Equipment Troubleshooting
- Customer Service
References
References available upon request.
Timeline
Automotive Sales Consultant
Daytona Infiniti
04.2024 - 07.2024
Service Technician
ridgeway plumbing
01.2021 - 04.2024
Delivery Driver
amazon
07.2020 - 01.2021
88M Motor Transport Operator
US Army Reserve
03.2018 - 04.2022
Sales Associate
Academy Sports Outdoors
Sales Associate
Sears
Marine Sales Associate
Bass Pro Shops
High School Diploma -
Daytona State College
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