Cameron McElderry
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Automotive Sales Consultant
Texas Nissan Of Grapevine
11.2023 - Current
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Increased dealership revenue through effective negotiation and closing techniques.
- Developed strong relationships with customers for repeat business and referrals.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
Service Department - Automotive Service Advisor
Park Place Land Rover
10.2019 - 11.2023
- List client concerns and ask additional questions to diagnose current problems
- Verify current vehicle warranty coverage and explain any and all fee's
- Prepare accurate and detailed repair orders that describe client concerns, known issues, and likely causes along with services and repairs required
- Maintain high levels of customer service at all times by taking care of our clients needs while in the dealership or with Loaner vehicles with more extensive repairs
- Continuously increase knowledge of dealer services, fees, and vehicle repair needs
- Update customer records in system with latest mileage, service, and repair information
- Develop and write up repair estimates and keep our clients informed of changes.
Service Department - Loan Car Coordinator
Park Place Land Rover
10.2019 - 11.2023
- Responsible for all 127 loan cars within our fleet
- Examining each and every loan car contract to ensure that they are all completed correctly
- Coordinated all reports for all of our loan car audits every month
- Completing a quality check on each car every morning to verify that they are of high quality for our clients.
Service Department - Pick Up and Delivery Driver (PUD)
Park Place Land Rover
10.2019 - 11.2023
- Coordinated dates and times with clients for pick-up and delivery of vehicle to and from their homes or place of business
- Followed up with clients to see if they had any concerns regarding their vehicles they would like to discuss while their vehicles were in our service department.
Hallmark – Corinth, TX
08.2018 - 05.2019
- Cleaned store and stocked shelves before opening and closing the store
- Greeted customers and determined their needs and wants
- Recommended merchandise based on individual requirements
- Performed regular inventory counts and submitted reports to store manager
- Balanced cash drawer after each shift.
Popeye's – Corinth, TX
03.2018 - 08.2018
- Greeted customers at the counter / drive-thru to take their food order
- Thorough knowledge of menu offerings
- Delivered beverages and food to guest tables
- Assisted with cleaning, arranging tables, dish washing, and other tasks required.
JMac Construction - Corinth, TX
02.2017 - 02.2018
- Performed physical tasks for projects such as heavy construction
- Helped operators align, move and adjust machines, equipment, and materials
- Loaded and unloaded building materials, machinery, and tools
- Ensured materials met project specifications
- Clean and prepare construction sites by removing debris and possible hazards
- Follow construction plans and instructions from supervisor.
Education
Associate of Science - Business Administration And Management
North Central Texas College
Corinth, TX05.2023
High School Diploma -
Lake Dallas High School
05.2019
Skills
- Client Services
- Service Estimates
- New-Employee Training
- Conflict Resolution
- Team Building & Leadership
- Client Retention Strategies
- Computer Skills
- Cost Estimation
- Quality Control
- Technical Support
- Estimating Costs
- Appointment Scheduling
Timeline
Automotive Sales Consultant
Texas Nissan Of Grapevine
11.2023 - Current
Service Department - Automotive Service Advisor
Park Place Land Rover
10.2019 - 11.2023
Service Department - Loan Car Coordinator
Park Place Land Rover
10.2019 - 11.2023
Service Department - Pick Up and Delivery Driver (PUD)
Park Place Land Rover
10.2019 - 11.2023
Hallmark – Corinth, TX
08.2018 - 05.2019
Popeye's – Corinth, TX
03.2018 - 08.2018
JMac Construction - Corinth, TX
02.2017 - 02.2018
Associate of Science - Business Administration And Management
North Central Texas College
High School Diploma -
Lake Dallas High School
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