Abdifatah Jama
Columbia Heights,MN
Summary
Driven professional with a proven track record at Metropolis Healthcare and Medtronic Inc, adept in technical troubleshooting and analytical problem-solving. Excelled in enhancing client satisfaction through effective communication and collaboration. Skilled in Microsoft Office Suite and team collaboration, consistently prioritized client needs and organizational compliance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reasource Navigator
Metropolis Healthcare
Columbia Heights, MN
02.2024 - Current
- Enhanced satisfaction through effective problem-solving skills.
- Assist individuals and families in navigating the MNsure marketplace to select and enroll in health insurance plans that meet their needs and budget.
- Stay up-to-date on changes to healthcare policies, MNsure regulations, and available plans to ensure that accurate and timely information is provided to clients.
- Collaborate with other healthcare professionals and agencies to support clients in accessing additional health-related services and resources.
- Provide one-on-one support to clients, explaining eligibility criteria, plan options, and the application process for health insurance coverage through the MNsure platform.
Receptionist/Security Officer
Medtronics, Inc.
Mounds View, USA
02.2022 - Current
- Completed actions in full compliance with applicable legal standards and guidelines.
- Identified and triaged critical situations quickly, based on experience and training.
- Enhanced team compliance by leveraging comprehensive expertise in organizational regulations.
- Generated precise business communications, including letters and memos.
- Managed a large volume of incoming calls efficiently using advanced multi-line phone systems.
- Helped coordinate schedules and completed direct work as part of collaborative team
Education
Bachelor of Science - Management Information Systems
Metropolitan State University
Saint Paul, MN05-2026
Certification - Cybersecurity
University Of Minnesota
Minneapolis, MN12.2022
Skills
- Basic computer terminology
- Networking concepts
- Windows OS
- Microsoft Office Suite
- Written communication
- Oral communication
- Technical Troubleshooting Skills
- Troubleshooting
- Organizational skills
- Analytical skills
- Analytical Problem-Solving
- Team collaboration
- Time management
- Self-motivated
- Continuous learning
Certification
- University of Minnesota Cybersecurity Bootcamp: Completed intensive training in cybersecurity concepts, including network security, ethical hacking, incident response, and security protocols.
- CompTIA Security+ Certification: Demonstrated proficiency in network security, risk management, encryption, and threat mitigation techniques.
Projects
- Designed & Implemented Secure Network Infrastructure: Created a robust network for a small business, ensuring strong security and efficient performance.
- Conducted Risk Assessment & Applied Security Measures: Identified vulnerabilities and implemented key security protocols to protect the network from potential threats.
- Optimized Network Performance: Configured routers, switches, and firewalls to enhance network efficiency and reliability.
- Documented Design & Provided Future Recommendations: Created comprehensive documentation and delivered strategic recommendations for ongoing network improvements.
References
References available upon request.
Timeline
Reasource Navigator
Metropolis Healthcare
02.2024 - Current
Receptionist/Security Officer
Medtronics, Inc.
02.2022 - Current
Bachelor of Science - Management Information Systems
Metropolitan State University
Certification - Cybersecurity
University Of Minnesota
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