Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Timeline
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Abdifatah Jama

Columbia Heights,MN

Summary

Driven professional with a proven track record at Metropolis Healthcare and Medtronic Inc, adept in technical troubleshooting and analytical problem-solving. Excelled in enhancing client satisfaction through effective communication and collaboration. Skilled in Microsoft Office Suite and team collaboration, consistently prioritized client needs and organizational compliance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reasource Navigator

Metropolis Healthcare
Columbia Heights, MN
02.2024 - Current
  • Enhanced satisfaction through effective problem-solving skills.
  • Assist individuals and families in navigating the MNsure marketplace to select and enroll in health insurance plans that meet their needs and budget.
  • Stay up-to-date on changes to healthcare policies, MNsure regulations, and available plans to ensure that accurate and timely information is provided to clients.
  • Collaborate with other healthcare professionals and agencies to support clients in accessing additional health-related services and resources.
  • Provide one-on-one support to clients, explaining eligibility criteria, plan options, and the application process for health insurance coverage through the MNsure platform.

Receptionist/Security Officer

Medtronics, Inc.
Mounds View, USA
02.2022 - Current
  • Completed actions in full compliance with applicable legal standards and guidelines.
  • Identified and triaged critical situations quickly, based on experience and training.
  • Enhanced team compliance by leveraging comprehensive expertise in organizational regulations.
  • Generated precise business communications, including letters and memos.
  • Managed a large volume of incoming calls efficiently using advanced multi-line phone systems.
  • Helped coordinate schedules and completed direct work as part of collaborative team

Education

Bachelor of Science - Management Information Systems

Metropolitan State University
Saint Paul, MN
05-2026

Certification - Cybersecurity

University Of Minnesota
Minneapolis, MN
12.2022

Skills

  • Basic computer terminology
  • Networking concepts
  • Windows OS
  • Microsoft Office Suite
  • Written communication
  • Oral communication
  • Technical Troubleshooting Skills
  • Troubleshooting
  • Organizational skills
  • Analytical skills
  • Analytical Problem-Solving
  • Team collaboration
  • Time management
  • Self-motivated
  • Continuous learning

Certification

  • University of Minnesota Cybersecurity Bootcamp: Completed intensive training in cybersecurity concepts, including network security, ethical hacking, incident response, and security protocols.
  • CompTIA Security+ Certification: Demonstrated proficiency in network security, risk management, encryption, and threat mitigation techniques.

Projects

  • Designed & Implemented Secure Network Infrastructure: Created a robust network for a small business, ensuring strong security and efficient performance.
  • Conducted Risk Assessment & Applied Security Measures: Identified vulnerabilities and implemented key security protocols to protect the network from potential threats.
  • Optimized Network Performance: Configured routers, switches, and firewalls to enhance network efficiency and reliability.
  • Documented Design & Provided Future Recommendations: Created comprehensive documentation and delivered strategic recommendations for ongoing network improvements.

References

References available upon request.

Timeline

Reasource Navigator

Metropolis Healthcare
02.2024 - Current

Receptionist/Security Officer

Medtronics, Inc.
02.2022 - Current

Bachelor of Science - Management Information Systems

Metropolitan State University

Certification - Cybersecurity

University Of Minnesota

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Abdifatah Jama