Amy Brazzel
Denton,TX
Summary
Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills.
Overview
14
14
years of professional experience
Work History
Enrollment Representative
University Of Phoenix
Phoenix, AZ
2022.05 - Current
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Fostered new business relationships through inbound lead follow-up.
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Finalized and processed enrollment applications.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Reached out to applicants via calls, texts, emails and social media.
Senior Financial Aid Counselor
University Of North Texas
Denton, TX
01.2015 - 03.2016
- Senior Financial Aid Counselor for University Scholarships
- Provides immediate and comprehensive service to students relative to federal, state and institutional regulatory requirements while awarding financial aid and calculating federal need analysis
- Conduct financial aid presentations and participate in Dallas/Fort Worth area College and FAFSA nights
- Maintain professional knowledge, perform special projects, and provide intensive educational loan program data
- Promote and carry through concept of "first point of contact" service to both internal and external customers.
- Assist FA Executive Director, Directors, Assoc. Director and Assistant Directors in assigned tasks.
- Verify applicant reported data
- Monitor and maintain Scholarship Application site, review applicants and extend award offers in accordance with opportunity deadlines and student eligibility
- Work closely with UNT International/Study Abroad to maintain and adjust student budgets, awarding and disbursement
- Monitor and maintain student budgets and awarding in relation to National Student Exchange and Medical Cyto Technology Programs
- Maintain and streamline daily business practices
- Assist with University Scholarship Appeal process and review
- Administer the Texas Higher Education Board Top Ten Percent Scholarship program
- Administer University scholarships in accordance with University Scholarship Committee guidelines including but not limited to, first time in college university funded scholarship
- Review and monitor scholarship recipient academic progress
- Assist in administration of National Merit Scholarship program
Financial Aid Counselor I
University Scholarships
Denton, TX
01.2014 - 01.2015
- Provides immediate and comprehensive service to students relative to federal, state and institutional regulatory requirements while awarding financial aid and calculating federal need analysis
- Conduct financial aid presentations and participate in Dallas/Fort Worth area College and FAFSA nights
- Maintain professional knowledge, perform special projects, and provide intensive educational loan program data
- Promote and carry through concept of "first point of contact" service to both internal and external customers
- Assist FA Executive Director, Directors, Assoc
- Director and Assistant Directors in assigned tasks
- Verify applicant reported data
- Monitor and maintain Scholarship Application site, review applicants and extend award offers in accordance with opportunity deadlines and student eligibility
- Work closely with UNT International/Study Abroad to maintain and adjust student budgets, awarding and disbursement
- Monitor and maintain student budgets and awarding in relation to National Student Exchange and Medical Cyto Technology Programs
- Maintain and streamline daily business practices
- Assist with University Scholarship Appeal process and review
- Administer the Texas Higher Education Board Top Ten Percent Scholarship program
- Administer University scholarships in accordance with the University Scholarship Committee guidelines including but not limited to, first time in college university funded scholarship
- Review and monitor scholarship recipient academic progress
- Assist in administration of the National Merit Scholarship program
- Student Services Specialist I- Counselor I Student Financial Aid and Scholarships, Adhere to Federal, State, and Institutional regulatory requirements, awarding financial aid and/or scholarships, calculating Federal need analysis eligibility, conducting financial aid presentations, maintaining professional knowledge, performing special projects, and providing intensive educational loan program data
- Promote and carry through concept of "first point of contact" service with Financial Aid/Admissions/Registrar/Bursar and with other university personnel
- Counsel and/or route incoming inquiries regarding application processes, programs available, need analyses, verification requirements, satisfactory progress, aid awarded, and ineligibility for aid
- Advise and/or reply to incoming questions regarding scholarships, Study Abroad and general financial aid
- Maintain knowledge of SFAS Policy and Procedures Manual
- Participate in scheduled presentations throughout campus and community events
- Utilize Enterprise Information System to access and update data in SFAS and Enrollment Management modules
- Assist in peer training
- Verify applicant reported data, receipt of documents, processing SFAS forms, Title IV funds
- Work closely with UNT International/Study Abroad to maintain and adjust student budgets, awarding and disbursement
- Monitor and maintain student budgets and awarding in relation to National Student Exchange and Medical Cyto Technology Programs
Vendor
Nations Valuation Services, JP Morgan Chase
Lewisville, Columbus, TX, Ohio
01.2012 - 01.2014
- On-Site, Account Liaison for,
- Monitor and ensure account deadlines are met via FNC and Appraisal Trax
- Communicate extensively with banking lender regarding orders and resolutions
- Evaluate completed products and dispute unreliable reports
- Maintain and streamline daily business practices between client vendors
- Trains and guides new employees in their roles
- Meets and exceeds daily quota expectations by following up on valuation orders
Operations Specialist
JP Morgan Chase
Lewisville, TX
01.2011 - 01.2012
- Servicing and Default
- Generate reports pertaining to Chase and Washington Mutual Loans
- Communicate extensively with on-site vendors regarding valuation orders and resolution
- Expert on valuations processes
- Scrutinized and streamlined complex work processes in Home Lending
- Research and assess property statuses in regard to home lending
Bartender/ Certified Trainer
Chili’s Bar and Grill
Irving, TX
01.2010 - 01.2011
- Train new hires on company policies and procedures, business practices and restaurant protocol
- Maintained sales of alcohol in accordance with state of Texas regulations
- Worked as a team member with staff and management to streamline a smooth work environment
Billing Specialist/Customer Service
Bryan Texas Utilities
Bryan, Texas
01.2007 - 01.2009
- Coordinates all aspects of daily billing process, generates and transmits monthly bills
- Participates in the development and implementation of new or revised policies, procedures, processes, and computer applications pertaining to utility and customer service operations
- Coordinates time schedules for disconnects, non-payment turn offs, and meter reads with utility personnel
- Collects imported data and prepares reports
- Manages and implements accounting system for delinquent accounts
- Sets up and maintains various codes in utility billing system
- Interprets ordinances and procedures and applies them where needed for utility billing
- Manages utilities functions in billing system
- Implements, defines and maintains system controls and information for file maintenance, customer accounts, utility services, rates, charges, and billing process.
Bar Manager/ Bartender
Ptarmigan Club
College Stations, TX
05.2002 - 12.2007
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
- Checked ID cards and verified bar guests were of legal age.
- Developed [Number] new cocktails for menu.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Closed out cash register and prepared cashier report at close of business.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Education
Bachelor of Science - Psychology, Criminal Justice
Sam Houston State University
Huntsville, TX12.2006
Associates - Applied Arts and Acting Performance
KD College
Dallas, TX01.2011
Skills
- Property Evaluation
- Problem Solving
- Creditworthiness Determination
- Loan Processing Coordination
- Loan File Review
- Financial History Analysis
- Customer Relations
- Attention to Detail
- Financial Accounting
- Active Listening and Learning
- Multitasking and Prioritization
- Database Management
Timeline
Enrollment Representative
University Of Phoenix
2022.05 - Current
Senior Financial Aid Counselor
University Of North Texas
01.2015 - 03.2016
Financial Aid Counselor I
University Scholarships
01.2014 - 01.2015
Vendor
Nations Valuation Services, JP Morgan Chase
01.2012 - 01.2014
Operations Specialist
JP Morgan Chase
01.2011 - 01.2012
Bartender/ Certified Trainer
Chili’s Bar and Grill
01.2010 - 01.2011
Billing Specialist/Customer Service
Bryan Texas Utilities
01.2007 - 01.2009
Bar Manager/ Bartender
Ptarmigan Club
05.2002 - 12.2007
Bachelor of Science - Psychology, Criminal Justice
Sam Houston State University
Associates - Applied Arts and Acting Performance
KD College
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