Hi, I’m
Michael Dugan
Phoenix,AZ
Summary
Dedicated sales professional with a background in three different lines of business over the last 12 years. The last 7 years have been spent in Mortgage Banking and Related (Credit).
Accomplished Loan Officer dependable in building customer base and exceeding business goals.
Well-versed in loan products and customer engagement strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
years of professional experience
Work History
LincareTempe, AZ
Sales Representative
03.2023 - Current
Job overview
- Met with existing practitioners and cold called new offices to build relationships for providing respiratory durable medical equipment to patients.
- Created professional sales presentations and ran seminars or in service presentations to effectively demonstrate product features and competitive advantages of using Lincare.
- Discussed and advocated for additional treatment devices for patients who were struggling with their current medical equipment or prescriptions.
Veritas Funding
Mortgage Consultant
10.2022 - 03.2023
Job overview
- Oversaw sales and underwriting processes of mortgage lending office.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained very technical financial information to applicants in easy to understand language.
Opendoor Home Loans
Sr. Home Lending Advisor
10.2021 - 10.2022
Job overview
- National License (Safe Act) as well as AZ, GA, FL, TX, CO, NC, and TN state license Created and implemented sales training (prospecting, sales process) Team leader in Customer Surveys and Fundings year to date in 2022.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
JPMorgan Chase Sky harbor Operations center, SHOC
Mortgage Loan Originator
03.2016 - 08.2021
Job overview
- Serve 25- 35customers per day
- Originated Purchase and Refinance loans (Conventional, Government, Jumbo) Trusted to ensure compliance with all federal, state, and local laws
- Interviewed applicants to assess loan requirements before suggesting offers.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Monitored pipelines to track and log status of loans.
Groupon
Account Executive
04.2015 - 02.2016
Job overview
- Led team in Sales 3 consecutive months Voted Team Lead by my Peers Strong face for the company in every interaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Sierra Bonita Grill
Waiter/Bartender
09.2010 - 04.2015
Job overview
- Focus on taking care of the customer Providing a positive and unique experience to keep the customers coming back Managed cash and credit transactions
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Paradise Valley Community College / Scottsdale Community College
from General
Nichols College International Business
Skills
- Sales Expertise
- Credit Check Knowledge
- Regulatory Requirements
- Debt Determination
- Mortgage Loan Origination
- Financial Advising
- Pre-Approval Process
- NMLS Licensed
- Retail Mortgages
- Property Evaluation
- Knowledge of VA Loan Process
- Fraud Prevention and Detection
Timeline
Sales Representative
Lincare
03.2023 - Current
Mortgage Consultant
Veritas Funding
10.2022 - 03.2023
Sr. Home Lending Advisor
Opendoor Home Loans
10.2021 - 10.2022
Mortgage Loan Originator
JPMorgan Chase Sky harbor Operations center, SHOC
03.2016 - 08.2021
Account Executive
Groupon
04.2015 - 02.2016
Waiter/Bartender
Sierra Bonita Grill
09.2010 - 04.2015
Paradise Valley Community College / Scottsdale Community College
from General