Andrea Mendez
San Antonio,TX
Summary
Highly motivated and great attention to detail with the goal of maintaining the health of the organization by focusing on strategic planning and performance measures. Effectively communicate with all team members to ensure all requirements are met. Compose communication and reports via Microsoft Word, PowerPoint, Excel, SharePoint and Team Center.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
Universal City
San Antonio, TX
11.2020 - 06.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Read system maps and caller information, and documented details in system.
- Work in a team environment to ensure quick, safe, effective transmission on company radio to rescue workers.
Senior Executive Assistant to Senior Vice Presiden
J.P. Morgan Chase
San Antonio, TX
01.2015 - 05.2018
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Reconciled and processed expense reports for internal and field personnel.
Chief of Staff
The Boeing Company
Seattle, WA
04.2010 - 01.2015
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations to verify on-time completion of key deliverables.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
Operations/Dispatch
America West Airlines
Las Vegas, NV
05.1995 - 09.2002
- Communicate with incoming and outgoing aircraft via radio transmission
- Work Weight and Balance sheets
- Pass on fuel order, and catering order to proper venders
- Communicate with ground personnel and Maintenance Department via company radio with concerns regarding the aircraft
- Relay Gate assignments to inflight crew
- Document souls on board, bag count, and block times
- Advise inflight crew of next assignment and what gate their aircraft will be and at what time
- Constant communication with ramp crew and gate agents via company radio to ensure on time departures
Education
Business Administration And Management Courses
Green River Community College 1987-1989
Seattle, WATravel And Tourism Course
Eton Technical Institute 1988-1989
Seattle, WAGeneral Studies
Tahoma Senior High School 1987 Graduate
Maple Valley, WASkills
- Communicate with inflight crew, ground crew, Maintenance department and vendors via company radio to ensure aircraft requirements are met
- Prioritize and document all calls
- Familiar with police and fire procedures
- Relay gate assignments to inflight crew
- Complete Weight and Balance worksheet
- Excellent communication skills and a proven ability to work with effectively with all organizational levels and diverse teams
- Basic life support understanding
Timeline
911 Dispatcher
Universal City
11.2020 - 06.2021
Senior Executive Assistant to Senior Vice Presiden
J.P. Morgan Chase
01.2015 - 05.2018
Chief of Staff
The Boeing Company
04.2010 - 01.2015
Operations/Dispatch
America West Airlines
05.1995 - 09.2002
Business Administration And Management Courses
Green River Community College 1987-1989
Travel And Tourism Course
Eton Technical Institute 1988-1989
General Studies
Tahoma Senior High School 1987 Graduate
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