Britainy Joseph
Medical Assistant
Euclid,OH
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over two years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Medical Administrative Assistant
University Hospitals Of Cleveland
Mayfield Heights, OH
08.2021 - Current
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Organized paperwork such as charts and reports for office and patient needs.
- Prepared and maintained accurate digital health records for patients.
- Called patients to confirm scheduled appointments day in advance.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Prioritized incoming patients by degree of injury or illness.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
- Communicated with patients regarding payments on outstanding accounts.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Developed and managed accurate and confidential patient records.
- Advocated for patients through conversations with insurance representatives.
Laundry Attendant
The Laurels Of Chagrin Falls
Chagrin Falls, OH
02.2021 - 05.2021
- Collected soiled tablecloths, napkins and draperies after large events.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Environmental Services Housekeeper
Cleveland Clinic Hospital
Mayfield Heights, OH
11.2019 - 02.2021
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Removed waste paper and other trash from premises to designated area.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Education
High School Diploma -
James F. Rhodes High School
5100 Biddulph Ave 09.2003 - 06.2007
Associate of Science - Medical Assisting
Ross Medical Education Center
Flint, MI 08.2020 - 05.2021
Associate of Science - Medical Assisting
Ross Medical Education Center
Flint, MI 10.2021 - Current
Skills
Multi-line phone systems
Appointment Scheduling
Patient demographics
Scheduling expert
Proficiency in medical management systems
Patient care and confidentiality
Excellent Communication
Time Management
PPE Compliance
Teamwork and Collaboration
Attention to Detail
Timeline
Associate of Science - Medical Assisting
Ross Medical Education Center
10.2021 - Current
Medical Administrative Assistant
University Hospitals Of Cleveland
08.2021 - Current
Laundry Attendant
The Laurels Of Chagrin Falls
02.2021 - 05.2021
Associate of Science - Medical Assisting
Ross Medical Education Center
08.2020 - 05.2021
Environmental Services Housekeeper
Cleveland Clinic Hospital
11.2019 - 02.2021
High School Diploma -
James F. Rhodes High School
09.2003 - 06.2007