Allison Derby
Mooresville,NC
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
OrthoCarolina
CHARLOTT, NC
10.2022 - Current
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Entered patient demographic information into the Electronic Health Records system.
- Processed referrals from primary care physicians and specialists as needed.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Retrieved lab results from outside laboratories and entered them into EHR systems.
- Coordinated meetings between physicians and other healthcare professionals.
- Managed physician calendar, scheduling patient appointments and procedures.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Communicated with patients with compassion while keeping medical information private.
Marketing Coordinator
The Novelli Wellness Center
Buffalo , NY
07.2020 - 03.2022
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
- Analyzed key metrics to measure the success of campaigns on a regular basis.
- Monitored emerging trends in digital media and marketing.
- Identified target audiences and developed customer personas for campaigns.
- Researched influencers in relevant industries to collaborate with for promotional activities.
- Conducted competitor analysis to stay ahead of industry trends and best practices.
- Collaborated with internal teams such as creative designers and copywriters to produce engaging content that resonates with customers.
- Provided feedback on website design changes related to social media integration.
Chiropractic Assistant
Action Spine & Joint
Nashville , TN
01.2020 - 03.2020
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Instructed patients on how to use therapeutic exercises and strhes properly at home to speed recovery time.
- Completed paperwork related to billing procedures accurately according to established protocols.
Marketing Administrative Assistant
Envision Health Care
NASHVILLE, TN
09.2019 - 11.2019
- Provided administrative support to executives, answered telephone calls, maintained personal schedules, coordinated meetings, and prepared expense reports
Account Associate Commercial Lines
Lawley Insurance
BUFFALO , NY
10.2018 - 07.2019
- Worked closely with all account managers to assist in day-to-day deadlines.
- Effectively used the Epic system and adapted to any new changes or updates.
- Clearly document my assignments and projects so that others can easily use my information and findings.
- Assisted in preparing clients for their renewals, such as creating pre-renewal packets, ordering loss runs, sending out certificate holder listings, and forming a rough proposal for all account managers in a timely fashion.
Education
Bachelor of Science - Marketing
Oswego State University
05-2017
Associate - Business Administration
Jamestown Community College
Jamestown, NY05-2014
Skills
- Marketing
- Social media
- Multi-line phone operations
- Charting and clinical documentation
- Customer service
- Medical terminology proficiency
- Appointment scheduling
- Document management
- Proficiency in medical management systems
- Multi-line phone systems
- Referral coordination
- Strategic planning
- Calendar management
Timeline
Medical Administrative Assistant
OrthoCarolina
10.2022 - Current
Marketing Coordinator
The Novelli Wellness Center
07.2020 - 03.2022
Chiropractic Assistant
Action Spine & Joint
01.2020 - 03.2020
Marketing Administrative Assistant
Envision Health Care
09.2019 - 11.2019
Account Associate Commercial Lines
Lawley Insurance
10.2018 - 07.2019
Bachelor of Science - Marketing
Oswego State University
Associate - Business Administration
Jamestown Community College