Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Caban Garcia Nunez

Riverview,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant/Medical Receptionist

Brandon Premier Healthcare
06.2018 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Received and sorted incoming mail and packages to record and distribute to correct recipient.
  • Developed strategies to streamline and improve office procedures.

Credit Card Specialist

JPMorgan Chase/ Chase Card Services
09.2017 - 05.2018
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.

Customer Service Representative

General Dynamics/ Maximus
03.2015 - 08.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Completed applications through federal marketplace for Medical Insurance. In this position handling PHI and PII was on daily basis.

Education

Bachelor of Science - Public Health

University of South Florida
Tampa, FL

Associate of Arts - Liberal Arts And General Studies

Hillsborough Community College
Tampa, FL
05.2014

Skills

  • Scheduling
  • Database Management
  • Presentation Design
  • Workflow Optimization
  • Office Administration
  • Marketing

Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant/Medical Receptionist

Brandon Premier Healthcare
06.2018 - 05.2023

Credit Card Specialist

JPMorgan Chase/ Chase Card Services
09.2017 - 05.2018

Customer Service Representative

General Dynamics/ Maximus
03.2015 - 08.2017

Bachelor of Science - Public Health

University of South Florida

Associate of Arts - Liberal Arts And General Studies

Hillsborough Community College

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Jessica Caban Garcia Nunez