BRIONNA KIZZIE
Frisco,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
3
3
years of professional experience
Work History
Administrative Assistant/Medical Receptionist
Star Sleep & Wellness
2024.05 - 2025.06
- Scheduled an average of 25+ patient appointments daily, while simultaneously managing phone inquiries and walk-in requests, resulting in a 95% patient satisfaction rating based on feedback surveys.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Conducted research for project proposals, compiling information that supported winning bids.
Assistant General Manager
Pump it Up
2023.04 - 2024.02
- Facilitated daily briefings between the general manager and front-line staff, ensuring clear communication of goals and feedback, resulting in a 10% improvement in task completion rates and team cohesion.
- Cooperated with the general manager, and assist with project planning & staff management
- Delegated daily tasks to employees to engage effective workflow
- Booked events for clients via email and phone
- Addressing guest concerns and implementing strategies to ensure customer satisfaction
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Assistant General Manager
Stretch Lab
2021.12 - 2023.04
- Scheduled an average of 25+ patient appointments daily, while simultaneously managing phone inquiries and walk-in requests, resulting in a 95% patient satisfaction rating based on feedback surveys.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Conducted research for project proposals, compiling information that supported winning bids.
Education
Bachelor of Science - Sociology, Linguistics
University of North Texas
2025-12
Associates - Communications
Collin College
2021-05
Skills
- Customer Service
- Documentation and recordkeeping
- Crisis Management
- Creative Thinking
- Data Analysis
- Filing
- Clerical support
- Office Operations
- Scheduling and Calendar Management
- Data entry
- Office administration
- Computer skills
Timeline
Administrative Assistant/Medical Receptionist
Star Sleep & Wellness
2024.05 - 2025.06
Assistant General Manager
Pump it Up
2023.04 - 2024.02
Assistant General Manager
Stretch Lab
2021.12 - 2023.04
Bachelor of Science - Sociology, Linguistics
University of North Texas
Associates - Communications
Collin College