JESSICA CARRANZA-SANCHEZ
Las Vegas
Summary
Skilled Appointment Setter with experience in scheduling, client communication, and customer service. Strengths include effective multi-tasking, ability to work under pressure, and exceptional organizational skills. Previous roles involved direct interaction with clients, ensuring all appointments were scheduled accurately and promptly while maintaining high levels of customer satisfaction. Also experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
15
15
years of professional experience
Work History
Medical Administrative Assistant
Wolfson Medical Center
Las Vegas, Nevada
09.2023 - 11.2025
- Greeted patients, verified insurance coverage and collected copayments.
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Researched customer accounts for any discrepancies or outstanding payments.
Appointment Setter/Customer Service Representative
Resortstay Intl
Las Vegas, NV
10.2010 - 01.2024
- Scheduled and confirmed appointments.
- Followed up with customers after scheduled appointments were completed.
- Responded to emails and telephone calls inquiries from customers regarding appointment settings.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Called no shows and cancellations to reschedule.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2006
Skills
Overcoming Objections
High-volume call reception
Problem-Solving
Meeting Sales Goals
Time Management
Payment processing knowledge
Account updating
Data Entry
Inbound and Outbound Calling
Problem-solving abilities
Customer Assistance
Focused and detail-oriented
Sales Techniques
Marketing
Languages
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Wolfson Medical Center
09.2023 - 11.2025
Appointment Setter/Customer Service Representative
Resortstay Intl
10.2010 - 01.2024
High School Diploma -
San Fernando Senior High School