MIKA SEU
Northridge,CA
Summary
Dynamic Office Manager with expertise in coordinating appointment scheduling, managing office operations, and implementing policies that improve patient experiences. Strong ability to resolve discrepancies and maintain compliance while fostering positive relationships with clients and staff.
Overview
14
14
years of professional experience
Work History
Office Manager/Medical Assistant-
Chatsworth Commons Assisted Living Facility
Chatsworth, California
11.2025 - 05.2026
- Coordinated appointment scheduling and patient follow-ups, improving patient engagement.
- Managed daily office operations and maintained efficient workflow.
- Implemented office policies to improve patient experience and streamline staff operations.
- Maintained patient records and ensured compliance with privacy regulations.
- Oversaw inventory management and ordered medical supplies regularly.
- Facilitated communication between healthcare providers and administrative staff.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff, organized schedules, and delegated tasks to ensure efficient office performance.
- Reviewed files and records to obtain information and respond to requests.
- Ensured compliance with applicable laws regarding employment practices.
- Delegated work to staff, setting priorities and goals.
Office Manager
CA Trim Clinic
Westlake Village, California
10.2024 - 12.2025
- Managed daily office operations to ensure efficient workflow and support team productivity.
- Coordinated patient scheduling and maintained appointment records.
- Supervised front desk staff and provided training.
- Implemented office policies to streamline processes and improve overall efficiency.
- Developed communication strategies for effective patient interaction.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff, organized schedules, and delegated tasks to optimize front desk operations.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
CSR, Sales
HealthNet Of California
09.2022 - 02.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly, enhancing overall customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, facilitating effective follow-up and issue resolution.
- Implemented and developed customer service training processes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Office Supervisor
Luna Optometry
04.2021 - 06.2022
- Managed petty cash distribution, ensuring accurate collection and organization of receipts
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Established and updated work schedules to account for changing staff levels and expected workloads
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Standardized office structures and processes to promote collaboration and increased performance
- Prioritized tasks and resolved workflow issues to foster positive relationships with customers and managers
Front Office Coordinator
Mark's Garden
12.2020 - 05.2022
- Inventoried and ordered office supplies to maintain availability of products
- Monitored office supplies by checking inventory and placing orders
- Collected and organized documents and information from patients and clients to facilitate referral appointments.
- Provided comprehensive administrative support to office staff, enhancing overall office operations.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Sorted, opened and routed mail and deliveries to meet business requirements
- Created and updated records and files to maintain document compliance
- Handled 70 to 140 phone calls daily to assist clients with inquiries and ensure effective communication.
- I had the opportunity to work with V.I.P clients such as (LeBron James, Paris Hilton, Kim Kardashian and so many more.
Front Desk Representative
GTA Auto Body Shop
09.2019 - 02.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Served guests consistently to enhance their experience
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests
- Promptly responded to inquiries and requests from prospective customers.
- Resolved issues over phone with customers daily
- Followed up with customers on resolved issues to uphold high standards of customer service
- Responded proactively and positively to rapid change
- Monitored cash transactions at front desk to maintain responsibility for personal bank
- Managed timely and effective replacement of damaged or missing products
Family Coordinator
Mika Seu
12.2014 - 01.2019
- Coordinated family support services to improve communication and collaboration among families and service providers.
- Assisted families in navigating complex service systems and resources.
- Established and nurtured partnerships with community resources to provide comprehensive family assistance.
- Organized transportation services for families to ensure access to essential appointments and activities.
- Provided guidance and training to team members on family coordination practices.
Medical Insurance Specialist
Camp Lester Military Insurance Group
02.2012 - 10.2014
- Managed daily processing of large volume of medical claims, ensuring timely and accurate resolution
- Corresponded with insurance companies to clarify claim details and expedite processing
- Evaluated accuracy and quality of data entered into agency management system
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Paid or denied medical claims based upon established claims processing criteria
- Reviewed provider coding information to verify accuracy of reported services and compliance with standards
- Met with customers to provide information about available products and policies
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Collected premiums on or before effective date of coverage
- Finalized sales and collected necessary deposits
Education
Diploma For Real Estate - Real Estate Agent
Moviso Academy
29970 Technology Dr. Murrieta, CA 9256312-2023
High School Diploma -
Sunnyslope High School
Phoenix, AZ05-2007
Bachelor of Science - Biology/ Psychology
University of Maryland University
Adelphi, MDAssociate of Science - Biology/Psychology
Glendale Community College
Glendale, CASkills
- Compliance Assurance
- Regulatory Compliance
- Customer communication
- Inbound Customer Calls
- Serve Customers
- Client Correspondence
- Problem Investigations
- Correcting Discrepancies
- Scheduling efficiency
- Product knowledge
- Overcoming Objections
- Team Goals
- Collaborative Support
- Positive rapport
- Client rapport
- Personable Demeanor
- Feedback provision
- Speaking Clearly
Timeline
Office Manager/Medical Assistant-
Chatsworth Commons Assisted Living Facility
11.2025 - 05.2026
Office Manager
CA Trim Clinic
10.2024 - 12.2025
CSR, Sales
HealthNet Of California
09.2022 - 02.2023
Front Office Supervisor
Luna Optometry
04.2021 - 06.2022
Front Office Coordinator
Mark's Garden
12.2020 - 05.2022
Front Desk Representative
GTA Auto Body Shop
09.2019 - 02.2021
Family Coordinator
Mika Seu
12.2014 - 01.2019
Medical Insurance Specialist
Camp Lester Military Insurance Group
02.2012 - 10.2014
Diploma For Real Estate - Real Estate Agent
Moviso Academy
High School Diploma -
Sunnyslope High School
Bachelor of Science - Biology/ Psychology
University of Maryland University
Associate of Science - Biology/Psychology
Glendale Community College
Affiliations
- Entrepreneurial Business Training of Los Angeles,CA
Accomplishments
- Entrepreneurial Business Certification of Completion