Summary
Overview
Work History
Education
Skills
Timeline

Tiphane McCoy

Austin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Success Representative

Globe Life
Seattle, WA
09.2020 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Contacted clients to verify account information and maintain accuracy, resulting in 25% increase in client satisfaction

Property Manager

J Ritter Enterprise
Petersburg, VA
06.2018 - 09.2020
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Boosted occupancy 50% by leveraging market knowledge and successful promotional strategies
  • Decreased operating costs 30% by implementing cost control procedures

Education

Associate of Arts - Business Management

Westwood College Atlanta, Atlanta, Ga
06.2015

Associate of Arts - Retail Management

The Art Institute of Atlanta, Atlanta, GA
06.2010

Skills

  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Account Management
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • CRM Software
  • Document and Records Management

Timeline

Customer Success Representative - Globe Life
09.2020 - 03.2022
Property Manager - J Ritter Enterprise
06.2018 - 09.2020
Westwood College Atlanta - Associate of Arts, Business Management
The Art Institute of Atlanta - Associate of Arts, Retail Management

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Tiphane McCoy