Nathan Collard
Waddell,AZ
Summary
Insightful Insurance Sales Agent bringing 8 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement.
Overview
11
11
years of professional experience
Work History
Insurance Agent
The Hartford
Phoenix, AZ
01.2020 - Current
- Responsible for sales of personal lines insurance
- Meeting monthly quota for sales
- Working with multiple programs and inputting information while talking with customers
- Working with customers through incoming calls in fast pase environment
- Assisting with new systems within the company to help with testing and performance of the company.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Driver/Transport
Quality Transport Services
Phoenix, AZ
02.2019 - 01.2020
- Non-Emergency medical transport
- Responsible for safely picking up and transporting person to new destination
- Required to be self sufficient and use judgement for safest option for moving
- Required to work with others in medical field, nurses and doctors in hospitals, rehab and home locations
- Effective time management as given time frames for pickup and drop off of patient
- Required safety skills for patient while using stretcher and wheel chair
- Assist with doing patient from bed to stretcher or wheelchair and back again
- Manage and maintain company vehicle provided to me.
Insurance agent
Massdrive/My Life Protected
Phoenix, AZ
06.2018 - 01.2019
- Responsible for sales of property and casualty insurance
- Meeting monthly quota for sales
- Keeping track of current and potential customers for sales and service
- Complying with any state laws and regulations regarding insurance
- Maintaining a book of business and following up with all opportunities
- Working through multiple systems for each insurance carrier along with company programs for processing and tracking sales and customer information.
Senior Specialist, Member Retention
USAA
Phoenix, AZ
06.2013 - 05.2018
- Responsible to provide customer service and sales for existing members
- Problem solve to overcome member opportunities and retain business
- Navigate multiple systems while talking with members
- Assist in coaching of new employees.
Customer Service Coordinator
Oakwood World Wide
Phoenix, AZ
03.2011 - 06.2013
- Responsible to provide customer service to existing guests and assisting new clients with housing options
- Working with multiple systems in Windows while talking on the phone including billing, sales, service and email
- Work with guests for emergency situations to accommodate in a quick and efficient manner
Education
High School Diploma -
Coconino High School
Flagstaff, AZ06.1998
Skills
- Persuasive Negotiation
- Clientele Development
- Critical Thinking
- Service-Oriented
- Time Management
- Insurance Policy Sales
- Policy Feature Explanations
- Customer Complaint Resolution
- Customer Billing
- Customer Engagement
- Data Entry
- Relationship Building
Timeline
Insurance Agent
The Hartford
01.2020 - Current
Driver/Transport
Quality Transport Services
02.2019 - 01.2020
Insurance agent
Massdrive/My Life Protected
06.2018 - 01.2019
Senior Specialist, Member Retention
USAA
06.2013 - 05.2018
Customer Service Coordinator
Oakwood World Wide
03.2011 - 06.2013
High School Diploma -
Coconino High School