Stephanie Ackley
Portland,Oregon
Overview
24
24
years of professional experience
Work History
Special Project - Oracle and Meter Upgrade
Pacific Power
10.2023 - 07.2024
- Weekly email communication and spreadsheet maintenance for an accurate attendee count
- Responsible for maintaining and updating excel spreadsheet, emails and receipts for credit card reconciliation
- Provided a variety of food options keeping in mind portion, dietary and religion guidelines for the group
- Upgraded meters through CSS to make KW, KVARH and KWH billable while ensuring accuracy and a high pace
Customer Service Associate
Pacific Power
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while finding satisfactory resolutions for both customers and the company alike,
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Box Office Supervisor
Rose Quarter
09.2017 - Current
- Over see daily box office operations, including ticket sales, will call, phone calls and training
- Generate and maintain daily ticket related reports and data
- Address seating related issues and customer complaints during events and performances
- Enforce policies and procedures for Box Office operations and staff
Seller & Will Call
Rose Quarter
08.2015 - Current
- Sell ticket for all events at the Moda Center and Memorial Coliseum
- Accurately balanced cash and credit card transactions at the end of shift
- Provided customer service on the phone and over the counter to patrons
- Assisted in updating event information In home daycare In home daycare
Driver
Urban Excursions
06.2018 - 05.2019
- Provide safe, courteous, and on schedule transportation to our clients
- Assist customers in a helpful and compassionate manner
- Develop and maintain effective working relationship with other staff members
- Complete end of the day reports on clients as ex pected by manager
In Home Daycare
Self Employed
12.2010 - 08.2015
- Demonstrated ability to keep parents up to date regarding childs progress
- Supported childs emotional and social development
- Perform a variety of activities for children such a songs, games, play groups and story telling
- Established child routines and offered constructive guidance
Hospitality Specialist
Oxford Suites
02.2006 - 12.2012
- Complete check in and check out process as outlined by hotel requirements
- Performed administrative duties including photocopying, fax , answering phones and taking messages
- Managed gift shop inventory
- Received and processed all incoming mail and processed outgoing packages
- Handled guest complaints, resolve conflict to the satisfaction of the guest
Sales Assistant
New Horizons CLC
05.2004 - 02.2006
- Supported sales manager with administrative needs
- Maintained and updated customer files
- Handled correspondence acting a liason between students and sales staff
- Created excel spreadsheet for tracking customer vouchers
Receptionist
New Horizons CLC
11.2000 - 05.2004
- First point of contact when guests arrive in building
- Responsible for answering multiple phone lines
- Check students into classes and recieve payment accordingly
Education
High School diploma -
Roosevelt High School
Portland, OR06.2000
Personal Interest
- Coordinated Williams Syndrome awareness walk for our NW families in July 2017, May 2018 & May 2019
- Coordinated Williams Syndrome Christmas parties for our NW families in December 2016, December 2017 & December 2018
- Running 5k's around Portland
- Box Tops coordinator for Astor Elementary
- Spending time with my 3 daughters Maddie, Caitlin and Morgan
Timeline
Special Project - Oracle and Meter Upgrade
Pacific Power
10.2023 - 07.2024
Customer Service Associate
Pacific Power
11.2022 - Current
Driver
Urban Excursions
06.2018 - 05.2019
Box Office Supervisor
Rose Quarter
09.2017 - Current
Seller & Will Call
Rose Quarter
08.2015 - Current
In Home Daycare
Self Employed
12.2010 - 08.2015
Hospitality Specialist
Oxford Suites
02.2006 - 12.2012
Sales Assistant
New Horizons CLC
05.2004 - 02.2006
Receptionist
New Horizons CLC
11.2000 - 05.2004
High School diploma -
Roosevelt High School
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