Jeffery Hofer

Read Electric Meter Routes and engage with Utility Customers on Collecting payments for Electric Bill.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

Service Center Pivot Irrigation Machines.

Diagnosed problems on Center Pivot Irrigation Machines and fixed said problem.

Program VFD Drives and troubleshot Irrigation Pumps.

Worked with voltage up to 480v AC down to 24vdc.

Customer interaction on a daily basis with customer service skills and resolved upset situations with customers.

Diagnosed problems on Center Pivot Irrigation Machines and fixed said problem.

Program VFD Drives and troubleshot Irrigation Pumps.

Worked with voltage up to 480v AC down to 24vdc.

Customer interaction on a daily basis with customer service skills and resolved upset situations with customers

• Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
• Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.
• Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.