Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hawawu Mohammed Adam

The Plains,OH

Summary

Dynamic customer service professional with a proven track record at Alisa Hotels & Conferencing, excelling in problem resolution and active listening. Successfully enhanced client satisfaction by curating tailored travel packages and negotiating exclusive deals as a Travel Agent. Skilled in data entry and critical thinking, driving operational efficiency and service excellence.

Work History

Customer Service Representative

Alisa Hotels & Conferencing
2025 - 2026
  • Assisted guests with inquiries, ensuring a positive experience and prompt resolutions.
  • Processed reservations using hotel management software, enhancing operational efficiency.
  • Collaborated with team members to address guest complaints, maintaining high service standards.

Travel Agent

Kensington Tour
2022 - 2025
  • Researched and curated tailored travel packages for diverse client needs.
  • Provided expert destination advice and insights to enhance client itineraries.
  • Managed booking systems to streamline reservation processes and improve efficiency.
  • Coordinated logistics for flights, accommodations, and activities to ensure seamless travel experiences.
  • Developed strong vendor relationships to secure competitive pricing and exclusive offers.
  • Assisted clients with travel documentation and compliance regulations effectively.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Conducted thorough research to stay informed about new travel destinations, trends, and safety measures.
  • Implemented feedback system to gather client insights, driving improvements in service and satisfaction.
  • Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.

Education

Associate of Science - Associate of Science

Hocking College
Nelsonville, OH

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Timeline

Customer Service Representative

Alisa Hotels & Conferencing
2025 - 2026

Travel Agent

Kensington Tour
2022 - 2025

Associate of Science - Associate of Science

Hocking College
Hawawu Mohammed Adam