Ashley Mars
Server
Westminster,CO
Summary
Talented Server providing high-quality customer service to all guests, payment processing and upselling to increase guest check averages. Staying current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Very reliable , always on time to work, very motivated to learn and grow.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Server
5280 Burger Bar
Denver, CO, United States
08.2014 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Trained all new employees of front of house.
Server
Margs Taco Bistro
Denver, CO
05.2013 - 07.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front of House
Smashburger
Denver, CO
09.2010 - 05.2013
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
Bachelor of Arts - Communications
Metro State University Denver
Denver, CO 08.2008 - 05.2014
Skills
High-volume dining
undefinedReferences
Upon request
Timeline
Server
5280 Burger Bar
08.2014 - Current
Server
Margs Taco Bistro
05.2013 - 07.2021
Front of House
Smashburger
09.2010 - 05.2013
Bachelor of Arts - Communications
Metro State University Denver
08.2008 - 05.2014
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