Lidia Negusse
Annandale,VA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Trustworthy and dedicate Target with four years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Target
2021.12 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
Personal Home Health Aide
Merry Home Care
2023.06 - 2023.12
- Improved patient comfort by providing compassionate personal care and assistance with daily living activities.
- Enhanced patient well-being by monitoring vital signs, administering medications, and maintaining accurate records.
- Promoted patient safety by assisting with mobility, preventing falls, and addressing potential hazards in the home environment.
- Developed strong relationships with patients and family members, fostering trust and open communication for better care coordination.
- Supported patients'' emotional needs by offering companionship, engaging in conversation, and participating in enjoyable activities together.
- Provided transportation to medical appointments, ensuring patients arrived safely and on time for necessary treatments or evaluations.
Medical Receptionist
DR. Kim Office
2022.03 - 2022.06
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Uber Driver
Self-employeed
2021.03 - 2021.10
- Delivered goods and products to customer on time and in excellent condition.
- Worked directly with customers to assess damage and incompleteness of orders.
Cashier
Zara
2019.12 - 2021.02
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Forever 21
2018.03 - 2018.11
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Science - Management Information Systems
George Mason University
Fairfax, VA12.2024
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA12.2021
High School Diploma -
Lee High School
Springfield, VA02.2018
Skills
- Product and Service Sales
- Payment Collection
- Product Merchandising
- Team Leadership
- Employee Training
- Microsoft Office
- Analytical Thinking
- Refund Handling
- Written and verbal communication
- Complaint resolution
- Technical Support
- Professional telephone demeanor
- Creative problem solving
- Service standard compliance
Certification
First aid
Languages
Tigrina
Native or Bilingual
Amharic
Native or Bilingual
English
Native or Bilingual
Custom
References available upon request.
Timeline
Personal Home Health Aide
Merry Home Care
2023.06 - 2023.12
Medical Receptionist
DR. Kim Office
2022.03 - 2022.06
Customer Service Cashier
Target
2021.12 - Current
Uber Driver
Self-employeed
2021.03 - 2021.10
Cashier
Zara
2019.12 - 2021.02
Sales Associate
Forever 21
2018.03 - 2018.11
Associate of Science - Management Information Systems
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Lee High School