Sabbir Hossain
Queens,NY
Summary
Proven customer service expert from Dunkin’ Donuts, adept in cash management and customer satisfaction. Excelled in maintaining a welcoming environment, boosting customer retention by effectively resolving complaints and inquiries. Demonstrated reliability and active listening, enhancing team collaboration and guest services. Achieved significant improvements in payment processing accuracy and customer relationship management.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Dunkin’ Donuts
03.2016 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Computer Science -
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma - Science
Srishti College of Tangail
Dhaka,Bangladesh 06.2015
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Cash handling expertise
- Customer inquiries
- Payment Collection
- Customer Relationship Management (CRM)
- Data entry proficiency
- Product Recommendations
- Account Management
- Customer Assistance
- Team Collaboration
- Customer Relations
- Cash Register Operation
- Cash handling and management
- Order Taking
- Relationship Building
- Team Leadership
- Employee Training
- Payment Processing
- Cash Register Operations
- Basic Mathematics
- Creative Thinking
- Active Listening
- Honest and Dependable
- Cleaning and sanitizing
- Problem-Solving
- Price Verification
- Credits and Refunds
- Store merchandise stocking
- Price Identification
- Point of sale operation
- Total Payment Calculation
- Bank Deposits
- Account Invoicing
- Ticket Sales
- Total Sales Reconciliation
Languages
English
Full Professional
Hindi
Full Professional
Bangla
Native or Bilingual
Urdu
Limited Working
Timeline
Customer Service Cashier
Dunkin’ Donuts
03.2016 - Current
Computer Science -
LaGuardia Community College of The City University of New York
High School Diploma - Science
Srishti College of Tangail