Donna Rohoman
South Ozone Park,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
HMSHost
Queens, NY
10.2022 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
Certified Nursing Assistant
First Choice Home Care Inc
Great Neck, NY
03.2018 - 09.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Customer Service Supervisor
Walmart
Port Saint Lucie, FL
05.2013 - 01.2017
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05.2008
Skills
- Goals and Performance
- Store Opening and Closing Procedures
- Team Leadership
Customer Service
Timeline
Supervisor
HMSHost
10.2022 - 07.2023
Certified Nursing Assistant
First Choice Home Care Inc
03.2018 - 09.2021
Customer Service Supervisor
Walmart
05.2013 - 01.2017
High School Diploma -
Fort Pierce Central High School