Bailey Rooks
Jacksonville,FL
Summary
Adept at fostering guest engagement and driving sales, I honed exceptional customer service skills at J Alexander's, earning numerous customer commendations. My expertise in POS operation and server training, combined with a friendly and professional demeanor, has consistently improved team performance and customer satisfaction. I excel in environments requiring both hard and soft skills, demonstrated by my ability to train staff and resolve complaints efficiently.
Overview
8
8
years of professional experience
Work History
Server
J Alexander's
04.2021 - 10.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Head Hostess
Seven Bridges Grille & Brewery
10.2017 - 02.2021
- Cultivated warm relationships with regular customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Advised customers about special offerings and menu items to help drive sales.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Head Kennel Technician
Coastal Veterinary Hospital and Pet Resort
10.2016 - 10.2017
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Education
High School Diploma -
Indian River Charter High School
Vero Beach05-2015
Skills
- Guest Engagement
- Team member support
- Sales expertise
- Exceptional customer service
- Calm Demeanor
- POS operation
- Server training
- Performance Improvement
Timeline
Server
J Alexander's
04.2021 - 10.2024
Server/Head Hostess
Seven Bridges Grille & Brewery
10.2017 - 02.2021
Head Kennel Technician
Coastal Veterinary Hospital and Pet Resort
10.2016 - 10.2017
High School Diploma -
Indian River Charter High School
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