Jo Beth Guffey

Clinic Manager- Leisa Abernathy Phone (870) 508-7080.

• Provided emotional support to patients and families during difficult medical situations, fostering a compassionate environment.
• Managed inventory of medical supplies within the clinic setting, ensuring adequate stock levels for uninterrupted patient services.
• Promoted patient safety through diligent monitoring of vital signs, medication administration, and adherence to infection control protocols.
• Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
• Collaborated with interdisciplinary teams for comprehensive patient care planning and implementation.
• Educated patients on disease prevention, medication administration, and self-care techniques to optimize health outcomes.
• Conducted regular chart audits for accuracy and compliance with regulatory standards, minimizing risk of errors or omissions in documentation.
• Coordinated referrals to specialists as needed for further evaluation or treatment of complex medical conditions beyond the scope of primary care services offered within the clinic setting.
• Observed and assessed patients to identify concerning symptoms.
• Recorded details regarding therapies to keep patient charts updated.

Nurse Manager Kaitlin Caldwell (417)256-9111

• Prioritized critical thinking skills in assessing patient conditions, leading to timely interventions that prevented complications or deterioration of health status
• Contributed to a positive work environment through effective communication and collaboration with colleagues and supervisors.
• Collaborate with an interdisciplinary team to implement patient care strategies, drive positive outcomes, and enhance clinical operations
• Performed physical examinations of patients, analyzed medical histories, and coordinated with physicians to develop and implement treatment plans
• Provided pre and post-operative care to patients of all ages on the Medical/ Surgical unit with a 40 bed unit with a 1:6 patient ration, which included monitoring vital signs, installing IVs, performing blood tests, incision care, and discharge planning
• Administered medication based on symptoms, age, and medical history, administered vaccinations, and provided education to patients and families
• Interfaced with diverse patients of varying ages to treat acute health conditions, injuries, and provide education on treatment plans
• Deliver patient-centered care in a 40 bed hospital with a 1:6 ratio, administered oral medications, monitor symptoms, and gather patient medical information
• Enhanced patient satisfaction by providing compassionate and attentive care to a diverse population of patients.
• Demonstrated adaptability when reassigned to different units or working with diverse populations while maintaining high levels of quality care provision.
• Provided emotional support and education to patients and their families during difficult medical situations, fostering a sense of trust and promoting positive relationships.
• Facilitated smooth transitions between shifts by providing thorough hand-off reports to incoming staff members, minimizing gaps in care continuity.
• Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.

Residency Program

• Provided comprehensive nursing care to patients in a fast-paced hospital setting
• Assessed patient conditions, coordinated and implemented care plans
• Administered Medications in accordance with physicians orders to pediatric patients
• Monitored and documented patient vital signs, symptoms, and responses to treatment

Pharmacy Manager- Will Hart phone (417) 257-2804

• Proficiently and accurately dispensed medications in compliance with state regulations and pharmacy policies
• Managed inventory levels and conducted regular medication stock reviews to ensure availability and minimize waste
• Provided exceptional customer service by answering medication-related inquires
• Collaborated with pharmacists to verify prescription, resolve insurance issues, and maintain patient records
• Conducted medication therapy management tasks, including medication reconciliation and adherence monitoring
• Utilized pharmacy software to input patient information, prescription details, and perform daily tasks
• Provided excellent customer service by addressing patients inquiries, resolving issues, and processing insurance claims
• Administered immunizations to patients age 6 and up, ensuring accurate record-keeping and compliance with CDC guidelines

• Managed and processed sales transactions, interfaced with customers, and provided a high-quality experience for customers
• Supported all lances of checkout during peak shopping hours
• Trained new hires on sales processes, customer service, and point of sale systems
• Managed checkout area during peak sales seasons
• Processed returns and refunds to customers
• De-escalated customer complaints and referred issues to management as required

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Conducted thorough medical billing for patients' visits, ensuring accurate coding and timely submission to insurance companies
• Resolved billing discrepancies and insurance denials by effectively communicating with insurance representatives and patients
• Managed patient accounts, including processing payments, setting up payment plans, and answering billing inquires
• Maintained accurate and up-to-date records of all collections activities for 3 separate clinics