WILLIAM MICHAEL DUGGAN
Morris Plains,NJ
Summary
As a Business Operations Manager, finalizing a M.S. Data Science degree [2023], I am excited to work in a field of growth where data drives decisions that can be made through a balanced thought process and predictability. With my background in logistics and transportation, I have formed strong interpersonal relationships with all facets of the supply chain to improve efficiencies and cost savings.
Overview
15
15
years of professional experience
7
7
Certifications
Work History
Operations & Data Lead
Wilmington Paper Corporation
07.2015 - Current
- Managed a daily operational process for Pulp & Paper packaging suppliers, customers, and carriers to facilitate safe, and reliable workflows and operations
- Managed backend dev-ops to enhance user experience and provided technical support
- Built data reports for analytics-driven strategies to boost categorical product market value
- Created a claims management system to mitigate stakeholder losses
- Managed market data against customer pricing to define optimal buyers and carriers
- Managed inventory production to position around market volatility
- Supported primary business models for cross-functional integration
- Established operational objectives to mitigate regulatory and corporate risks
- Maintained safety compliance for plant recycling services and product inventory levels
- Procured and negotiated contracts with service lane providers
- Tracked, reported, and created solutions for chronic regional operational discrepancies
- Assisted IT with company database management
- Coordinated and communicated customer service support with customers and stake holders.
Assistant Terminal Manager
H&M International Transportation
Jersey City, NJ
10.2013 - 06.2015
- Managed local ILA contractors and supervisors during lift operations for Norfolk Southern and CSX railroad
- Improved lift per man hour (LPMH) to raise terminal efficiency by monitoring operations and directing manpower around cargo
- Managed yard inventory with scheduled NS & CSX arrivals and departures for maximum productability
- Audited terminals for key functions regarding safety, maintenance, and operations
- Implemented and managed NS/CSX railroad goals to build customer satisfaction and operational efficiency
- Made weekly and quarterly productability reports to track performance and compliance of recommend safe, serviceable solutions
- Enforced internal policy on procedural regulations, instituting disciplinary measures as needed
- Managed safety briefings with operations managers to follow railroad guidelines.
Operations Manager
H&M International Transportation
Jersey City, NJ
01.2012 - 01.2015
- Managed daily cargo train activities with Norfolk Southern (NS) management
- Managed ILA labor around loading and unloading rail cargo
- Managed assets on terminal for inbound and outbound vendors
- Tracked and analyzed eight daily train manifests
- Reported payroll to Assistant Terminal Manager
- Responsible for safety and security measures with labor and cargo policies on terminal
- Managed out of service machinery with labor and developed contingency plans
Rail | Operations Manager
APM Terminals
10.2010 - 12.2011
- Directed daily activities to ensure safe and secure work environments.
- Emphasized productivity level improvement for stevedoring activities with rail operations.
- Planned and adjusted workloads to match daily and weekly labor shifts with forecasted container volumes.
- Maximized deadline achievement in collaboration with management, railroad labor, in-house labor, and customer teams.
Marine | Operations Manager
APM Terminals
10.2009 - 10.2010
- Planned, prepared, and directed labor working orders for daily activities
- Led cargo vessel discharge and reloading
- Administered turn time for completed vessels with each carrier line
- Liaised with peer managers and labor foremen to maneuver machines yard operations.
Education
Master of Science - Data Science
New Jersey Institute of Technology
Newark, NJ 06.2021 - 08.2023
Bachelor of Science - Business Administration, Management
York College of Pennsylvania
York 08.2004 - 12.2008
High School Diploma -
Seton Hall Preparatory School
West Orange, NJ 09.2000 - 05.2004
Skills
Business Management
Cloud Computing
Data Mining
Data Visualization
Machine Learning
Python
R
Web Systems Development
Certification
- Data Mining, NJIT - May, 1 2021
- Microsoft Power BI, Learn Power BI - Sep 20, 2020
- Machine Learning with Python, Coursera - Jul 30, 2019
- Data Visualization with Python, Coursera - Jun 17, 2019
- Data Analysis with Python, Coursera - May 17, 2019
- Databases and SQL for Data Science with Python, Coursera - Apr 9, 2019
- Data Science Methodology, Coursera - Jan 26, 2019
Timeline
Master of Science - Data Science
New Jersey Institute of Technology
06.2021 - 08.2023
Operations & Data Lead
Wilmington Paper Corporation
07.2015 - Current
Assistant Terminal Manager
H&M International Transportation
10.2013 - 06.2015
Operations Manager
H&M International Transportation
01.2012 - 01.2015
Rail | Operations Manager
APM Terminals
10.2010 - 12.2011
Marine | Operations Manager
APM Terminals
10.2009 - 10.2010
Bachelor of Science - Business Administration, Management
York College of Pennsylvania
08.2004 - 12.2008
High School Diploma -
Seton Hall Preparatory School
09.2000 - 05.2004
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