China Montgomery
Detroit,USA
Summary
Goal-oriented and forward-thinking professional with over 5 years of experience in driving business growth and consistently surpassing sales targets. Demonstrated ability to propel organizations forward by implementing effective strategies and delivering exceptional results. Proven track record of exceeding sales goals, showcasing a strong dedication to achieving success and driving revenue growth.
Overview
13
13
years of professional experience
Work History
Luxury Sales Associate
Tapper’s
11.2022 - Current
- Achieved over $1M in annual revenue from first year to current; consistently exceeding personal and organizational goals.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Recognized as a key asset for multi-category product expertise in offsite trainings.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Trained new employees on customer service, money handling and organizing strategies.
- Coordinated special orders for clients, liaising with vendors to ensure timely delivery of unique items.
Team Leader
Rocket Mortgage
06.2019 - 05.2022
- Set performance expectations for team, monitoring progress towards goals and providing positive, constructive feedback.
- Developed team members’ skills through targeted coaching sessions and creating OKR’s; resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Addressed and resolved escalated mortgage loans directly and proficiently
- Lead discussions regarding hiring decisions for candidates being considered for promotion
- Collaborated with Divisional Leaders to discuss continuous improvement within our workspace
- Scheduled and coordinated team outings, events, meetings, and projects
- 2x CAVS (Care, Accountability, Visibility, and Support) Coin winner for 'Amazing Support' and 'Team Player’
Laser Technician/Office Manager
PHR Centers
06.2015 - 06.2019
- Managed and handled administrative and logistical work for the office; including records, inventory reports, filing, and invoices
- Managed FDA-compliant laser equipment for safe hair removal treatment.
- Instructed incoming team members in proper device utilization and document handling.
- Supported Medical Director in various aspects of non-invasive Smart Lipo and Vaser Lipo procedures before, during, and after operations.
- Fostered strong, trustworthy connections with clientele.
- Generated new clientele by effectively handling marketing via social media accounts, and in-person networking assignments
- Organized and managed client scheduling via Goldmine software.
Sales Associate
Massage Envy
05.2012 - 06.2015
- Generated sales exceeding 50 spa memberships per month to first-time and existing customers.
- Maintained high standards of customer care by preparing a comfortable environment for clients.
- Managed around 70 daily calls, ensuring timeliness and proper conduct.
- Matched clients to the appropriate therapist based on their needs.
Education
Associate’s - Health Science
Washtenaw Community College
Ann Arbor, MI06.2016
Skills
- Leadership Abilities
- Excellent customer service
- Strong negotiation skills
- Exceptional communication
- Visual merchandising proficiency
- Product upselling
- Team collaboration mindset
- Decision-making
- Product knowledge
- Conflict resolution
Timeline
Luxury Sales Associate
Tapper’s
11.2022 - Current
Team Leader
Rocket Mortgage
06.2019 - 05.2022
Laser Technician/Office Manager
PHR Centers
06.2015 - 06.2019
Sales Associate
Massage Envy
05.2012 - 06.2015
Associate’s - Health Science
Washtenaw Community College