BreeAnna Stinson-Benton
Texarkana
Summary
Versatile and passionate professional with exceptional customer service skills and dedication. Experienced in providing top-notch support and building positive client relationships. Adept at understanding client needs and delivering solutions that exceed expectations. Committed to excellence and quick adaptation to new environments. Thrives in fast-paced and dynamic work settings, utilizing strong communication skills and attention to detail to effectively collaborate with colleagues and contribute to team success.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Agent - Remote
Sutter Health
10.2022 - 07.2024
- Managed inbound calls, directed them efficiently, and scheduled appointments per office guidelines
- Scanned and copied patient documents, facilitating quick access to necessary information
- Maintained meticulous electronic health records, ensuring data integrity and compliance with HIPAA regulations
- Implemented quality control measures for document management
- Verifying essential information, such as the patient's insurance ID, policy number, coverage period, copayment requirements, deductibles, and pre-authorization requirements
Customer Service Representative Remote
Relate-Care
01.2022 - 09.2022
- Coordinate patient care plans, ensuring timely follow-ups and high patient satisfaction rates
- Address patient concerns, achieving a notable improvement in service quality and patient trust
- Utilize healthcare software to manage patient records, enhancing data accuracy and accessibility
- Collected accurate insurance details, copays, and deductibles, ensuring smooth billing processes
Janitress
Red-Bird Cleaning Service
04.2019 - 02.2022
- Expert in maintaining spotless environments for Red River Federal Credit Union
- Trained in safety protocols, minimizing workplace accidents
- Ensured a clean, safe environment by mopping, sweeping, and vacuuming, improving workplace hygiene
Janitress
Spot on Cleaning
05.2016 - 11.2017
- Skilled in using various cleaning equipment and chemicals to maintain a hygienic environment for Gregg Orr Auto
- Able to handle heavy lifting and perform physical tasks for extended periods
Cashier/Hostess
Boondocks Catfish & Steakhouse
10.2014 - 12.2014
- Provided excellent customer service and ensured customer satisfaction in a high-volume restaurant
- Managed cash register and processed customer transactions efficiently
Cashier/Hostess
Buffalo Wild Wings
02.2014 - 10.2014
- Managed seating arrangements, enhancing guest satisfaction
- Processed customer orders efficiently, handling cash transactions accurately, and ensuring quick service
- Served customers efficiently, managing high-volume orders during peak hours
- Resolved customer complaints promptly, improving overall dining experience and retention
- Coordinated with kitchen staff to ensure timely service, reducing wait times, and increasing table turnover
Cashier
Wendy's
11.2012 - 01.2013
- Managed drive-thru operations, and accurate order fulfillment with POS system
- Maintained cleanliness of the checkout area including countertops, registers, windowsills, and floors
- Balancing the cash register
Education
High School Diploma -
C.A.T.S, International
Texarkana, AR05-2014
Certificate - Medical Office Procedures
Texarkana College
Texarkana, TX01.2019
Certificate - Business Office Technology
Texarkana College
Texarkana, TX12-2019
Skills
- Customer Support/Service
- Patient Administration
- HIPAA
- Medical Billing
- Insurance Verification
- Multi-line phone proficiency
- Electronic Medical Records
- Document Management
- Bookkeeping
- Filing and data archiving
Timeline
Senior Customer Service Agent - Remote
Sutter Health
10.2022 - 07.2024
Customer Service Representative Remote
Relate-Care
01.2022 - 09.2022
Janitress
Red-Bird Cleaning Service
04.2019 - 02.2022
Janitress
Spot on Cleaning
05.2016 - 11.2017
Cashier/Hostess
Boondocks Catfish & Steakhouse
10.2014 - 12.2014
Cashier/Hostess
Buffalo Wild Wings
02.2014 - 10.2014
Cashier
Wendy's
11.2012 - 01.2013
High School Diploma -
C.A.T.S, International
Certificate - Medical Office Procedures
Texarkana College
Certificate - Business Office Technology
Texarkana College
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