Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer

Salena Brown

Birmingham,AL

Summary

Experienced in customer service and team support, with a strong ability to thrive under pressure and adapt to company changes. Always eager to learn new skills and take on new knowledge. Approaches problem-solving with kindness and patience, while consistently seeking opportunities for personal and professional growth. A quick, hands-on learner who excels in fast-paced environments and is always ready to tackle challenges head-on

Overview

3
3
years of professional experience

Work History

Management

Dairy Queen
Birmingham, AL
01.2021 - 03.2024
  • Led diversity initiatives, creating an inclusive workplace
  • Contributed to strategic planning to align department and company goals
  • Trained new employees on best practices in customer service, resulting in a 98% improvement in customer satisfaction scores
  • Traveled to stores to boost satisfaction and assess staff
  • Boosted sales by offering more products and providing excellent customer service

Customer Service Representative

Dicks Sporting Goods
Birmingham, AL
01.2023 - 01.2024
  • Proven success in collaborating with cross-functional and cross-cultural teams to achieve strong results
  • Ensured quality control standards, while continuously seeking ways to enhance customer service
  • Met loyalty goals while attracting new customers
  • Assisted customers with orders and technical issues on the website
  • Opened new credit card accounts and provided customer service for existing accounts

Education

Associates Degree - Dental Hygiene

Fortis Institute
Birmingham, AL
03.2027

High School Diploma -

Montevallo High School
Montevallo, AL
05.2018

Skills

  • Payments Processing
  • Speed and Efficiency
  • Strategic Planning
  • Problem Solving
  • POS Operation
  • Team Leadership
  • Customer Service

Languages

Spanish, Intermediate

Timeline

Customer Service Representative

Dicks Sporting Goods
01.2023 - 01.2024

Management

Dairy Queen
01.2021 - 03.2024

Associates Degree - Dental Hygiene

Fortis Institute

High School Diploma -

Montevallo High School

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Salena Brown