Leticia Mendez
Houston,TX
Summary
Dynamic Bail Bond Agent with a proven track record at Godfather's Bail Bonds, excelling in client relationship building and negotiation. Expert in cash management and background checks, I streamlined processes, enhancing operational efficiency and increasing client satisfaction through personalized support and timely resolutions. Committed to continuous improvement and exceptional customer service.
Overview
22
22
years of professional experience
Work History
Bail Bond Agent-Collections
Godfather's Bail Bonds
05.2023 - Current
- Evaluated client financial situations to determine appropriate bail amounts and conditions.
- Facilitated communication between clients, attorneys, and courts to streamline processes.
- Managed case documentation ensuring compliance with regulatory requirements.
- Negotiated payment plans with clients to ensure timely bail resolution.
- Conducted thorough investigations on clients to assess risk factors and eligibility for bail services.
- Developed strong client relationships through effective communication and support throughout the bail process.
- Implemented process improvements that enhanced operational efficiency in case management workflows.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Processed payments from defendants to secure bonds.
- Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
- Increased client satisfaction by providing timely and efficient bail bond services.
- Provided exceptional customer service to both new and returning clients.
- Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
- Streamlined collections processes, leading to improved efficiency and reduced delinquent accounts.
Bail Bond Agent
Set Em Free Bail Bonds
05.2022 - 05.2023
- Built strong relationships with key industry stakeholders, including attorneys, court personnel, and surety companies.
- Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
- Streamlined the bail bond application process for faster client turnaround times.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
- Assisted clients in navigating the complex legal system during their time of need, offering guidance and support throughout the process.
- Assessed defendants' background and to repay bail bonds.
- Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
Bail Bond Agent
ABC Bail Bonds
03.2003 - 05.2022
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
- Updated database and kept accurate records.
- Negotiated payment plans with clients to ensure timely bail resolution.
- Facilitated communication between clients, attorneys, and courts to streamline processes.
- Developed strong client relationships through effective communication and support throughout the bail process.
- Processed payments from defendants to secure bonds.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Increased client satisfaction by providing timely and efficient bail bond services.
- Educated clients on their rights and responsibilities as part of the bail bond agreement, promoting a better understanding of the process.
- Streamlined the bail bond application process for faster client turnaround times.
Education
High School Diploma -
05-1987
Skills
- Searching records
- Quick decision making
- Strong negotiation skills
- Cash management
- Stress tolerance
- Background research
- Background checks
- Proficient in [software]
- Producing reports
- Managing cash
- Processing credit card payments
- Database maintenance
- Documentation proficiency
- Creating reports
- Credit card payment processing
- File and records searching
- Maintaining database
- Professional telephone etiquette
- Ail books program proficiency
- Willingness to learn
- Strong work ethic
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Punctual and dependable
- Decision-making
- Client relationship building
- Relationship building
- Billing and invoicing
- Self motivation
- Goal setting
- Professionalism
- Payments processing
- Continuous improvement
Languages
Spanish
Professional Working
Timeline
Bail Bond Agent-Collections - Godfather's Bail Bonds
05.2023 - Current
Bail Bond Agent - Set Em Free Bail Bonds
05.2022 - 05.2023
Bail Bond Agent - ABC Bail Bonds
03.2003 - 05.2022
Charles H Milby Sr High School - High School Diploma,
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